IT Asset & Device Migration Associate

Ernst & Young Advisory Services Sdn Bhd; Greater London; On-site; GBP 40,000 - 56,000; Full time

Job summary

EY in London is seeking an IT Logistics and Migration Engineer - Associate to provide hands-on support across asset management, stock control, and end-user device build and migration services. The role is operational and customer-facing, supporting new joiners, leavers, PC refreshes, and related IT projects while ensuring accurate asset records and strict adherence to EY security policies.

You'll work closely with EY personnel, manage stock and device lifecycles, build and image PCs, and perform

Qualifications

• Experience in a customer-focused, professional services or IT support environment.
• Strong administrative and asset management experience with high attention to detail.
• Good working knowledge of PC hardware, software builds, and IT equipment lifecycles.
• Confident working with asset management and ordering systems (e.g. ServiceNow, Mercury).
• Strong organisational skills with the ability to manage conflicting priorities.
• Clear written and verbal communication skills.
• Proficiency in Excel and standard business tools.
• Practical problem-solving skills and a proactive approach.

Responsibilities

• Receive, store, issue, and dispose of IT hardware and consumables in line with defined processes
• Maintain accurate hardware asset records in ServiceNow, including IMAC updates
• Carry out regular physical stock takes and investigate discrepancies
• Build, image, configure, and prepare PCs for new joiners, replacements, loan devices, and lost/stolen scenarios
• Diagnose PC faults and raise support tickets with hardware manufacturers
• Perform end-user data and settings migrations following standard checklists
• Allocate devices to engineers and manage returns to IT Stores
• Issue laptops and peripherals to new starters and manage leaver returns
• Install additional software and perform quality assurance checks
• Support PC refresh programmes, office moves, events, and other IT projects
• Adhere to all EY Information Security, asset security, and lifecycle management policies
• Provide professional, responsive customer service and elevate issues where required

Skills

Customer-focused

Asset management

PC hardware

ServiceNow

Mercury

Excel

Communication

Problem-solving

Tools

ServiceNow

Mercury

Job description

EY in London is seeking an IT Logistics and Migration Engineer - Associate to provide hands-on support across asset management, stock control, and end-user device build and migration services. The role is operational and customer-facing, supporting new joiners, leavers, PC refreshes, and related IT projects while ensuring accurate asset records and strict adherence to EY security policies.

You'll work closely with EY personnel, manage stock and device lifecycles, build and image PCs, and perform