IT Asset Catalog Analyst

3761 Barclays - BX - UK; Knutsford; On-site; GBP 60,000 - 90,000; Full time

Job summary

Barclays in Knutsford is seeking an IT Asset Catalog Analyst to optimise and improve IT service management processes across technology delivery and support.

The role focuses on asset lifecycle, data analytics, risk governance, and collaboration with technology teams to meet regulatory requirements.

Qualifications

• Analytical and problem-solving skills with proficiency in SQL, Excel and data analytics.
• Experience in software and hardware asset management, including end-to-end lifecycle.

Responsibilities

• Develop, implement and maintain IT service processes and metrics.
• Communicate process changes to stakeholders with supporting reports.
• Collaborate with technology teams to align with regulatory requirements.

Skills

Analytical and problem-solving skills

SQL

Excel

Asset management tools

Data analytics

Tools

ServiceNow

SCCM

DevOps tools

Job description

Job Description Purpose of the role

To collaborate with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank.

Accountabilities

Development, implementation and maintenance of IT service processes, activities, delivery, and staff for a large IT function, aligned to the banks objectives, industry standards and best practice. Communication of all process changes and improvements to relevant stakeholders, ensuring buy-in and adherence, through the development of reports and performance metrics, to support the decision-making process. Development of KPIs and analysis of data from various sources to enhance the effectiveness and efficiency of the current delivery processes and support the identification of improvement areas within the IT service delivery processes. Collaboration with the bank to assess their needs and the technology team to understand their capabilities to provide an efficient and effective service delivery processes aligned with banks goals and regulatory requirements. Development of detailed documentation of IT service management processes to support the consistency and repeatability of service delivery. Provision of training and education to IT staff and stakeholders on new or revised IT service management processes and best practices. Identification and management of risk and control issues pertaining to the Technology Standards and processes.

Assistant Vice President Expectations

To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are:

• L – Listen and be authentic
• E – Energise and inspire
• A – Align across the enterprise
• D – Develop others

OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as an IT Asset Catalog Analyst at Barclays

Join us as an IT Asset Catalog Analyst at Barclays, where you will collaborate with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank.

Requirements and Skills

To be successful as an IT Asset Catalog Analyst, you should have:

• Analytical and problem-solving skills. Proficiency in SQL, Excel, asset management tools (e.g., ServiceNow, SCCM, and DevOps tools), and data analytics.
• Experience in software and hardware asset management, including end-to-end lifecycle and support management.

Other highly valued skills include:

• Good knowledge of operational risk management, including Key Risk Indicators, Key Performance Indicators, reporting, and governance.
• Knowledge of, or experience with, ServiceNow ITAM and ITSM modules, including TRM, EA Workspace, SAM, and HAM.
• Good knowledge of product support management, including End of Life (EOL) and End of Support (EOS).

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

This role will be based in Knutsford.

Our Work Experience

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.