IT Apprenticeship

Baltic Apprenticeships; Nottingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for an enthusiastic IT Level Apprentice to join their team. This apprenticeship offers a fantastic opportunity to gain hands-on experience while working towards an accredited IT qualification. You will be immersed in the dynamic world of technology, collaborating with experienced professionals to build essential skills for a successful career in IT support. With full training and support provided, you will learn to troubleshoot IT issues, provide first-line support, and engage in various technical tasks. This is your chance to launch a rewarding career in IT with a forward-thinking company.

Benefits

20 days annual leave plus Bank Holidays

Full training and support

Hands-on experience in IT support

Qualifications

• Excellent communication skills are crucial for effective IT support.
• Attention to detail is required for troubleshooting and resolving IT issues.

Responsibilities

• Provide 1st line support through the ticketing system.
• Troubleshoot IT issues to limit downtime and ensure smooth operations.
• Support hardware and software troubleshooting.

Skills

Communication Skills

Attention to Detail

Passion for IT

Education

GCSE English Grade 5/C

GCSE Maths Grade 4/C

Job description

Are you passionate about technology and eager to dive into the dynamic world of IT? Baltic Apprenticeships is partnering with an employer seeking an enthusiastic and motivated individual to join their team as an IT Level Apprentice. This is a fantastic opportunity to gain practical experience while working toward an accredited IT qualification. You'll collaborate with experienced professionals, building the skills and knowledge needed for a successful career in IT.

A Typical Day in the Job:

1. Providing 1st line support through the ticketing system
2. Troubleshooting any IT Issues in a proficient manner to ensure downtime is limited
3. Working on different network architecture
4. Supporting with troubleshooting Hardware and Software issues
5. Serve as primary point of contact for all IT Support including in person, via phone and via the IT Service Desk ticketing system

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge

1. Excellent communication skills, both written and verbal
2. A passion for IT
3. A keen attention to detail
4. Grade 5/C in GCSE English and Grade 4/C in GCSE Maths

Salary, Hours & Benefits:

1. Monday to Friday – 37.5 Hours per week
2. 20 days annual leave plus Bank Holidays

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.