IT Apprentice (1st Line Support)

Haberdashers' Academies Trust South; City of Westminster; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading educational institution in the United Kingdom is seeking an IT Apprentice to provide hands-on technical support and gain experience in areas such as networking and cyber-security. Responsibilities include assisting with IT queries, managing AV services at events, and contributing to system development projects. Candidates should demonstrate clear communication skills, resilience under pressure, and a passion for IT. This role offers structured training and development in a supportive team environment.

Qualifications

• Ability to create clear guidance documentation.
• Some experience in providing support for MS Office programmes.
• Resilience and patience under pressure.

Responsibilities

• Provide 1st Line IT Support for IT queries.
• Learn best practices in server administration and cyber-security.
• Log support requests accurately on the IT helpdesk system.
• Assist with the Trust's Portable Appliance Testing (PAT testing).
• Manage AV/IT services at events.

Skills

1st Line IT Support

Server administration

Cyber-security

MS Office software

Clear communication

Curiosity

Job description

This IT Apprentice role involves providing technical support, learning key IT skills (networking, systems, software), and completing structured training (around 20% off‑the‑job) while earning a salary, focusing on hands‑on problem‑solving for users, maintaining equipment, and developing digital expertise to grow into a full‑time tech role. You'll fix issues with computers, printers, and networks, provide technological support for all Trust events, learn about server administration and cybersecurity, and gain practical experience in a supportive team environment, progressing from basic support to more complex digital solutions.

What You’ll Do:

• 1st Line IT Support - Provide first‑line support for IT queries via the IT helpdesk, ensuring responses are professional, accurate, and timely.
• Security & Data - Learn best practice Server administration, including Cyber‑security. 1st line Support.
• Proactively log all support requests with relevant information on IT helpdesk system.
• Support with administration of IT systems and tools.
• Record and replace defective equipment within the helpdesk.
• Assist with relocation of hardware when required.
• Manage AV/IT services at events and ensure that the services meet the high expectations of the Cluster.
• Conduct weekly checks of all IT suites, stock levels and IT equipment within classrooms.

System Development

• To assist in the development of systems for the on‑going work of the Trust, maintaining an awareness of developments in the world of software, hardware and related IT topics.
• To actively participate in the work of the Windows 11 Upgrade project team.

Health & Safety

• To assist in the Trusts' program of Portable Appliance Testing (PAT testing).
• To assist in Risk Assessment completion.

Security/Data

• Ensuring appropriate backups are taken on a regular basis to minimise the risk of data loss in the event of a system failure or other disaster.
• Ensuring appropriate security software such as anti‑virus and anti‑malware is in place and regularly updated to protect the Trust's infrastructure from potential threats. Excellent written and verbal communication and attention to detail.

Qualities & Skills

• A proven, demonstratable ability to create clear, concise guidance documentation.
• Some experience of providing 1st line support for MS Office software programmes.
• Resilience & Patience – staying calm under pressure and seeing tasks through to completion.
• Initiative – being proactive and taking responsibility.
• Curiosity – an eagerness to learn new things.
• A Passion for all things IT.