IT Apprentice

TN United Kingdom; Brackley; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits you as a Service Desk Apprentice at a leading food business. Join a dynamic internal IT team where you will gain hands-on experience in IT support, assisting with various technical inquiries and developing your troubleshooting skills. This role promises a supportive and progressive environment, allowing you to build a long-term career while enjoying comprehensive training and lifestyle benefits. With a focus on personal development, you'll be recognized for your contributions as you help maintain high-quality IT services within a state-of-the-art facility.

Benefits

Full-time permanent role

Structured training and development

Discounted shopping vouchers

Wellbeing support

Subsidized staff restaurant

Company staff shop

Qualifications

• Good general education with strong numeracy and literacy skills.
• Genuine interest in technology and IT systems.

Responsibilities

• Answer telephone calls in a professional and timely manner.
• Assist users with basic technical inquiries via phone and email.
• Contribute to maintaining the service desk knowledge base.

Skills

Communication Skills

Problem-Solving

Basic Computer Literacy

Customer Service Experience

Education

GCSE Computing

IT BTEC

Tools

Microsoft Windows

Job description

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Are you passionate about starting your career within IT? Do you have an ambitious nature that strives towards high performance? Looking for a company you want to work with and for?

This is a fantastic opportunity for a Service Desk Apprentice to work as part of an internal IT team and who is confident in building and maintaining relationships with internal and external stakeholders. As an inclusive, forward-thinking business, we take pride in our approach to IT across Avara Foods and have an exciting new opportunity to join us as an IT Apprentice and join our IT team based at our advanced manufacturing site in Brackley.

Who are we, and what do we do at Avara?

You may not have heard of us, but there’s a good chance you’ve enjoyed our products. Avara Foods is one of the UK’s leading food businesses, supplying chicken and turkey to the country’s major supermarkets and well-known restaurants.

We own and manage our entire supply chain, from farms to factory and all the way to the customer door – meaning we have careers that cover a whole range of functions. We have major processing sites across England and Wales, and an agricultural network of over 350 farms, spanning from North Yorkshire to the South Coast and Wales.

A little about our Brackley site:

Our advanced manufacturing site in Brackley is one of our main processing facilities, with over 700 talented people helping us to deliver high-quality products to our customers and making the business a trusted leader in fresh foods.

We’ve recently invested £11 million in advanced technology and colleague amenities, making it one of the most advanced food manufacturing facilities in the UK.

Purpose of the role

As a key member of the IT Service Desk, the Apprentice will help with all IT support-related issues, assisting the Service Desk Technicians and Analysts.

The Service Desk Team operates in a traditional tiered service desk structure designed around the ITIL framework, and the Apprentice will perform general duties across the remit of the Service Desk activities.

Your key responsibilities will include:

1. Answer telephone calls in a professional, confident, and timely manner
2. Learn to log, categorize, and track incoming IT tickets
3. Assist users with basic technical inquiries via phone, email, web portal, and in person
4. Shadow experienced team members to develop troubleshooting skills
5. Contribute to maintaining the service desk knowledge base
6. Participate in regular training sessions and self-study activities
7. Support basic IT system administration tasks

What you’ll need to be successful:

• Good general education with strong numeracy and literacy skills
• Basic computer literacy and familiarity with Microsoft Windows
• Demonstrable communication skills, both written and verbal
• Problem-solving aptitude and logical thinking
• Genuine interest in technology and IT systems
• Previous customer service experience (desirable)
• Basic understanding of computer hardware and software (desirable)
• IT-related qualifications or courses (e.g., GCSE Computing, IT BTEC) (desirable)

The benefits of working for Avara Foods:

As an IT Service Desk Apprentice, you will enjoy a secure, supportive, and progressive working environment, where your contribution and achievements will be recognized and rewarded.

We offer comprehensive training as well as continuous development as you build your long-term career with us. You can also look forward to benefits that include:

• Full-time permanent role from day one, with no age-based pay
• Structured training and development to support you in undertaking a nationally recognized qualification
• Lifestyle benefits such as exclusive perks, discounted shopping vouchers, and wellbeing support
• Subsidized staff restaurant and company staff shop