IT Apprenticeship

Baltic Apprenticeships; Reading; On-site; GBP 22,000; Full time

Job summary

An exciting opportunity awaits as an IT Apprentice with a forward-thinking company! This role offers a chance to dive into the world of Information Technology, providing first-class customer service and troubleshooting IT issues. You'll gain hands-on experience while working towards your Level 3 Information Communication Technician qualification. With full training and support from dedicated mentors, you'll develop essential IT skills and enjoy a competitive salary. Embrace this unique chance to unlock your potential and launch a rewarding career in tech, all while benefiting from a supportive and inclusive workplace environment.

Benefits

Standard holiday entitlement

Opportunity to work from home

Cycle to Work scheme

Life assurance

Qualifications

• Passion for IT and motivated to learn and grow.
• Customer care skills and ability to build relationships.

Responsibilities

• Provide 1st line support for IT queries via calls and emails.
• Utilise ticketing system to manage and log IT issues.
• Achieve personal KPIs and contribute to team SLAs.

Skills

IT Troubleshooting

Customer Service

Microsoft Office/O365

Time Management

Organisation Skills

Education

GCSE Grade 4/C in Maths or English

Tools

In-house Ticketing System

Job description

Are you ready to embark on an extraordinary journey into the exciting world of Information Technology? Look no further, Baltic Apprenticeships is excited to be working with Ultima Business Solutions! They are thrilled to offer you an exclusive opportunity to launch your career, learning from their team of experts and gaining an industry-recognised qualification!

Not only will you embark on an exciting career path, but you will also enjoy a wide range of exceptional benefits. Picture yourself having an amazing salary of £22,000 and unparalleled support from your dedicated mentor and Baltic Apprenticeships throughout your journey to unlock your true potential! They are committed to equality and diversity in the workplace and are advocates of Baltic's Women in Tech scheme.

Ultima Business Solutions is a trailblazing IT Business solutions company that empowers businesses to take advantage of transformational digital technologies. They believe the best technology outcomes fulfil their customers’ personal needs as well as their business goals, so they focus on delivering solutions that make work more rewarding and enjoyable, as well as driving growth, productivity and resilience.

As an IT Apprentice, you will play a pivotal role in their team, responsible for troubleshooting IT issues, logging tickets via a ticketing system, providing exceptional customer service and so much more. This role presents a unique opportunity to enhance your IT skills and kick-start a rewarding career in the industry!

In this role, you’ll work towards your Level 3 Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Supporting customers on a 1st line helpdesk for IT queries via calls, emails and their in-house ticketing system
• Provide 1st class customer service to clients over the phone
• Look to drive continuous improvement to team processes and procedures
• Carrying out hardware-related tasks
• Achieve and maintain personal KPIs and contribute to team SLAs
• Utilise the in-house ticketing system to accurately and appropriately manage tickets

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• Salary – £22,000 per annum
• Monday – Friday – 7.5 hours between 7 AM – 7 PM
• Standard holiday entitlement
• Opportunity to work from home available
• Cycle to Work scheme
• Life assurance

Desired Qualities, Skills and Knowledge:

• An interest and passion for IT.
• Motivated to learn and grow.
• Customer care skills.
• Ability to build good relationships with others.
• A basic understanding of how to use Microsoft Office/O365 applications.
• Organisation and time management skills.
• A GCSE Grade 4/C in Maths or English 5/C in GCSE

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.

Eligibility Criteria

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.