IT Apprenticeship

Baltic Apprenticeships; Birmingham; On-site; GBP 22,000; Full time

Job description

Summit Learning Trust is a family of three secondary schools, five primary schools, and a sixth form college, educating over 8000 learners in the Birmingham and Solihull areas. As a Trust, they are committed to providing vibrant learning communities where children and young people are happy, safe, and supported to work hard. Summit Learning Trust focuses on developing responsible, knowledgeable, highly skilled, global citizens who will have a positive impact on communities. They are also developing links with higher education establishments, local employers, and charitable organisations to ensure that young people can benefit from these partnerships. This apprenticeship is a fantastic opportunity to join a supportive and growing organization where you can develop your IT skills and contribute to the success of their academies.

As an IT Apprentice at Summit Learning Trust, you will play a vital role in learning, managing, and maintaining ICT equipment and applications across their Academies. You will assist in resolving support requests via their Helpdesk system, ensuring high levels of customer satisfaction and continuous service delivery. This apprenticeship offers a structured training program, providing hands-on experience to develop your technical expertise. You'll work alongside experienced IT professionals, gaining valuable skills in troubleshooting, hardware and software management, and cloud-based solutions. Your role will also include supporting ICT curriculum activities for staff and students, and developing knowledge in cloud technologies and mobile device management solutions such as Microsoft Intune/Endpoint Manager and Google Admin Centre.

In this role, you’ll work towards your IT Support Level 3 qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Support hardware and software deployment by assisting in structured rollouts, installations, configurations, and updates under supervision.
• Set up and maintain IT equipment, including PCs, laptops, mobile devices, interactive whiteboards, sound systems, and other specialist technology for classrooms and work areas.
• Assist in IT security and connectivity, including deploying safeguarding software, troubleshooting Wi-Fi issues, and learning basic server maintenance with senior technician guidance.
• Assist in creating and managing user accounts.
• Help implement and monitor network policies for staff and students.
• Support device management using cloud platforms such as Microsoft Intune and Google Admin Centre.
• Detect, diagnose, and resolve basic IT issues related to computers, printers, and peripherals.
• Maintain an up-to-date inventory of ICT hardware, software, and licenses.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £21,772.41 per annum
• Monday – Thursday 8:00 AM – 4:00 PM, Friday 8:00 AM – 3:00 PM (36.5 hours per week).
• 25 days holiday + bank holidays.
• Additional 3 extra days after 5 years’ service.
• Voucher & Discount Scheme – access to over 6000 discounts for use at supermarkets, high street stores, cinemas, restaurants, on holidays, and more!
• Organised team incentives – E.g. escape rooms, group VR experiences.
• Company pension scheme.
• Excellent progression opportunities.

Desired Qualities, Skills and Knowledge:

• Passionate about IT.
• Approachable.
• Problem-solving mindset.
• Resilient and able to work under pressure.
• Full driving licence and access to a car is essential.
• Grade 4/C in Maths and a Grade 5/C in English at GCSE is required for this role.

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.