IT Applications Support - Europe: Run & Improve

Solina Sweden Ab; Biggleswade; Sur place; GBP 60 000 - 90 000; Plein temps

Résumé du poste

Solina Sweden Ab is seeking an IT Applications Support expert to run a portfolio of mission-critical applications across Europe. You will collaborate with IT teams, stakeholders and external vendors to ensure stability, performance and compliance of our applications in a fast-growing, international environment.

You will drive incident resolution, changes and transitions to run, while maintaining robust documentation, governance and security adherence across our European operations.

Qualifications

• 6 to 8 years of experience in application support, application operations or IT service management, in the same or a similar role, ideally in an international, multisite organisation
• Proven experience coordinating L2/L3 support, external providers and cross-functional stakeholders
• Solid knowledge of incident, problem, change and release management
• Ability to manage priorities, risks and escalations in a business-critical environment
• Strong communication skills with both technical and non-technical audiences
• A structured, pragmatic and customer-focused approach
• Professional fluency in English. Other European languages are a plus
• Experience in a manufacturing, food or industrial environment is an advantage

Responsabilités

• Own the day-to-day run of a portfolio of business-critical applications across Europe
• Coordinate incident and problem resolution with the Service Desk (L1), L3 experts and vendors
• Monitor performance, SLAs and KPIs, and drive root cause analysis and permanent fixes
• Oversee production changes, patches and upgrades together with L3 teams
• Ensure a smooth handover of new applications and changes from project teams into run, with clear acceptance criteria
• Contribute to Change Advisory Board (CAB) processes and keep business disruption to a minimum
• Keep support documentation and the knowledge base up to date
• Manage vendor relationships, KPIs and service quality
• Act as the go-to coordinator for application support topics across Europe
• Report clearly on service performance, risks and improvement actions
• Reduce recurring incidents through standardisation, automation and proactive monitoring
• Provide run insights (incidents, technical debt, performance) to inform application roadmap and lifecycle decisions
• Make sure applications comply with Group security policies, and support audits and remediation

Connaissances

App support experience

L2/L3 coordination

Incident and change management

Stakeholder communication

Prioritisation and risk management

Structured, pragmatic approach

English fluency

Industry experience (manufacturing/食品)

Description du poste

Solina Sweden Ab is seeking an IT Applications Support expert to run a portfolio of mission-critical applications across Europe. You will collaborate with IT teams, stakeholders and external vendors to ensure stability, performance and compliance of our applications in a fast-growing, international environment.

You will drive incident resolution, changes and transitions to run, while maintaining robust documentation, governance and security adherence across our European operations.