European IT Applications Support Lead - Run & Improvement

GB05 Solina Coatings UK Ltd; Biggleswade; On-site; GBP 55,000 - 75,000; Full time

Job summary

Solina is seeking an IT Applications Support Europe to run and improve a portfolio of business-critical applications across our European operations based in Biggleswade. You will work with IT teams, stakeholders, and vendors to ensure reliability and governance of application services meeting business needs.

You will coordinate L1-L3 support, monitor SLAs, manage changes and releases, handover from projects, contribute to CAB, maintain documentation, and drive continuous improvement while

Qualifications

• 6–8 years of experience in application support or IT service management in a multisite organisation.
• Proven experience coordinating L2/L3 support, external providers and cross-functional stakeholders.
• Strong knowledge of incident, problem, change and release management.
• Fluent English and excellent communication with technical and non-technical audiences.

Responsibilities

• Own the day-to-day run of a portfolio of business-critical applications across Europe.
• Coordinate incident and problem resolution with the Service Desk (L1), L3 experts and vendors.
• Monitor performance, SLAs and KPIs, and drive root cause analysis and permanent fixes.
• Oversee production changes, patches and upgrades with L3 teams.
• Ensure smooth handover of new applications and changes from projects into run.
• Contribute to Change Advisory Board processes to minimise business disruption.
• Maintain up-to-date support documentation and knowledge base.
• Manage vendor relationships and service quality across Europe.
• Provide run insights to inform application roadmap and lifecycle decisions.

Skills

Application support

Incident management

Change management

Stakeholder management

English fluency

Education

Bachelor's degree in IT/Computing

Tools

ITSM tooling

Job description

Solina is seeking an IT Applications Support Europe to run and improve a portfolio of business-critical applications across our European operations based in Biggleswade. You will work with IT teams, stakeholders, and vendors to ensure reliability and governance of application services meeting business needs.

You will coordinate L1-L3 support, monitor SLAs, manage changes and releases, handover from projects, contribute to CAB, maintain documentation, and drive continuous improvement while