Europe IT Applications Support Lead - Run & Stability

Solina; Biggleswade; On-site; GBP 60,000 - 75,000; Full time

Job summary

Solina is seeking an IT Applications Support professional to drive the run and continuous improvement of critical applications across Europe. You will work with IT teams, stakeholders and vendors to ensure reliable, well-governed services aligned with business needs. This hands-on role sits in the IT Run organisation.

You will own day-to-day operations, coordinate incidents and changes, and contribute to knowledge base and documentation while maintaining security compliance and audit readiness.

Qualifications

• 6–8 years in application support or IT service management.
• Experience coordinating L2/L3 support and external providers.
• Strong incident, problem, change and release management knowledge.
• English fluency; other European languages a plus.
• Experience in international multisite organisations preferred.

Responsibilities

• Own the day-to-day run of a portfolio of business-critical applications across Europe.
• Coordinate incident and problem resolution with the Service Desk (L1), L3 experts and vendors.
• Oversee production changes, patches and upgrades with L3 teams.
• Ensure smooth handover of new applications and changes from project teams into run, with clear acceptance criteria.
• Maintain run documentation and knowledge base.
• Report on service performance, risks and improvement actions.
• Ensure applications comply with Group security policies and support audits.

Skills

Application run & support

Incident & problem management

L3 coordination

English proficiency

Stakeholder communication

Change control

Job description

Solina is seeking an IT Applications Support professional to drive the run and continuous improvement of critical applications across Europe. You will work with IT teams, stakeholders and vendors to ensure reliable, well-governed services aligned with business needs. This hands-on role sits in the IT Run organisation.

You will own day-to-day operations, coordinate incidents and changes, and contribute to knowledge base and documentation while maintaining security compliance and audit readiness.