IT Analyst – Workplace Technology (M, F, D) - London Office/Hybrid arrangement

L.E.K. Consulting; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

L.E.K. Consulting in London is seeking an IT Analyst to join the Workplace Technology team. You will support and administer devices, workplace tech, and collaboration tools across the firm, ensuring productive environments for colleagues.

Working with senior team members, you will contribute to day-to-day operations, deployments, endpoint compliance, and ongoing improvements across our global setup. This role is full-time and on-site in London.

Qualifications

• Bachelor’s degree in IT, Computer Science or related field.
• Experience with workplace technology and endpoint management.
• Hands-on experience with Microsoft Intune and MDM solutions.
• Experience supporting Windows, macOS, iOS and Android.
• Experience with software deployment and patch management.
• Strong Microsoft 365 skills and PowerShell scripting.
• Clear communication of technical concepts to non-technical users.

Responsibilities

• Support lifecycle of laptops, mobile devices, monitors and peripherals.
• Assist with provisioning, configuration, and compliance monitoring.
• Manage Microsoft Intune and endpoint security controls.
• Support audio-visual and collaboration technologies for meetings.
• Plan and deliver tech for internal meetings and events.
• Document procedures and maintain support materials.
• Contribute to automation and process improvement initiatives.

Skills

Microsoft Intune

Endpoint management

Multi-OS support

PowerShell

Microsoft 365

Communication

Education

Bachelor’s degree in IT / related field

Tools

MDM solutions

Job description

IT Analyst – Workplace Technology

Location: London

L.E.K. Consulting is a premier global strategy consulting firm that partners with clients to solve their most critical business challenges and deliver high-impact outcomes. We bring deep industry expertise and rigorous, evidence-based insight to global corporations, growth companies and private equity investors, helping them turn strategy into action.

How do we deliver impact? It’s the people. We hire exceptional individuals and invest in their growth through hands-on client work, close collaboration and a culture of ownership, inclusion and continuous learning. Across every level, curiosity unites us and challenge excites us. Founded more than 40 years ago, L.E.K. employs more than 2,200 professionals worldwide and is consistently recognized as one of the industry's best firms to work for. For more information, visit lek.com.

About The Role

We are looking for an IT Analyst to join our Workplace Technology team in London. You will support and administer the devices, workplace technologies and collaboration equipment that keep our colleagues productive across the firm.

Working closely with senior team members, you will contribute to day-to-day operations, technology deployments, endpoint compliance and continuous improvement across our global environment.

What You Will Do

Endpoint and device management

• Support the lifecycle of laptops, mobile devices, monitors, printers and peripherals
• Assist with provisioning, configuration, compliance monitoring and maintenance
• Support mobile device management (MDM) and endpoint security controls
• Maintain accurate asset inventory and device records

Software deployment and platform administration

• Support software deployment, application packaging, updates and patch management
• Assist with administration of Microsoft Intune, Group Policy, Microsoft Defender and Ivanti Neurons
• Support software licensing, deployment standards and device configuration policies

Workplace technology and event support

• Support audio-visual, video conferencing and presentation technologies
• Help plan and deliver technology for internal meetings, events and conferences
• Troubleshoot issues and coordinate with stakeholders on event requirements

Operational support and escalation

• Respond to support requests and escalations on workplace technologies
• Monitor platform health and coordinate resolution with senior colleagues
• Maintain documentation, procedures and support materials

Continuous improvement and projects

• Participate in workplace technology projects and deployments
• Identify opportunities for automation and process improvement
• Share knowledge and contribute to team initiatives

Essential

What you will bring

• Bachelor’s degree in IT, Computer Science, Engineering, Mathematics or a related field, or equivalent technical experience
• Experience in workplace technology, endpoint management or end-user computing
• Hands-on experience with Microsoft Intune, endpoint management platforms or MDM solutions
• Experience supporting Windows, macOS, iOS and Android
• Experience with software deployment, patch management, endpoint compliance and device lifecycle activities
• Experience with audio-visual, video conferencing or collaboration technologies
• Strong skills in Microsoft 365, PowerShell scripting and basic automation
• Clear communication of technical concepts to non-technical users

Desirable

• Microsoft MD-102 (Endpoint Administrator), ITIL 4 Foundation or equivalent certification
• Experience with Microsoft Defender or Ivanti Neurons
• Experience in enterprise workplace technology environments
• Experience with large-scale endpoint deployments or compliance initiatives
• Process automation and workflow optimisation experience

Working at L.E.K.

• Full-time role supporting regional and global teams
• Occasional early morning or late evening meetings
• Occasional business travel
• Handling equipment weighing up to 20 lbs (approximately 9 kg) when required

Why join us

• Work alongside experienced IT professionals in a leading global strategy consulting firm
• Gain exposure to enterprise endpoint, security and collaboration platforms
• Join a collaborative team with real room to grow