IT Analyst

PureKat Consultancy; South Cambridgeshire; On-site; GBP 36,000 - 44,000; Full time

Job summary

PureKat Consultancy is recruiting an IT Analyst for our site in Haverhill. The role focuses on maintaining servers, managing Active Directory and Microsoft 365, and ensuring ITIL-aligned support across a regulated environment.

You will work in a busy manufacturing setting, with 36 hours per week (9:00–17:30) and a salary of £40,000 per year. The position requires strong infrastructure and security awareness.

Qualifications

• Bachelor's degree in IT, CS, IS or related discipline.
• Proven experience in IT infrastructure and application support.
• Strong experience with Windows Server administration.
• Experience with Active Directory, Group Policy, Microsoft 365 and Entra ID.
• Experience with VMware and/or Hyper-V virtualization.
• Good knowledge of TCP/IP networking, DNS, DHCP, VPN, VLANs and firewall technologies.
• Experience with backup, storage and endpoint management solutions.
• Experience in regulated environments (pharma/biotech/medical devices) desirable.
• Awareness of GxP, GMP, GAMP 5, Annex 11 and 21 CFR Part 11 advantageous.
• Strong ITIL-based service management and analytical troubleshooting skills.

Responsibilities

• Administer and maintain servers.
• Manage backups.
• Support Microsoft 365 and Active Directory.
• Manage application configuration.
• Troubleshoot application issues.
• Handle incidents, service requests, problems and changes per ITIL.
• Maintain SLA performance.
• Keep accurate IT asset and configuration records.
• Ensure incidents and changes are documented and managed.
• Provide professional, customer-focused IT support across the site.
• Support validated and regulated computer systems throughout their lifecycle.
• Participate in requirements gathering, risk assessments, validation planning and test execution.
• Maintain documentation and support audits/regulatory inspections.
• Ensure data integrity, system security and compliance; contribute to upgrades, cloud migrations, cybersecurity, deployments; assist with budgeting and licensing.

Skills

Active Directory management

Windows Server administration

Networking TCP/IP

ITIL foundations

Troubleshooting

Education

Bachelor's degree in Information Technology, Computer Science or related discipline

Tools

VMware

Hyper-V

Microsoft 365 / Entra ID

Backup and storage solutions

Job description

Salary: £40,000 - 40,000 per year

Requirements:

• A Bachelors degree in Information Technology, Computer Science, Information Systems or a related discipline
• Proven experience in IT infrastructure and application support
• Strong experience with Microsoft Windows Server administration
• Experience with Active Directory, Group Policy, Microsoft 365 and Entra ID
• Experience with VMware and/or Hyper-V virtualisation
• Good knowledge of TCP/IP networking, DNS, DHCP, VPN, VLANs and firewall technologies
• Experience with backup, storage and endpoint management solutions
• Experience working within a pharmaceutical, biotechnology, medical device or similarly regulated environment would be highly desirable
• An understanding of GxP, GMP, GAMP 5, Annex 11 and 21 CFR Part 11 would be advantageous
• Strong understanding of IT service management and ITIL principles
• Excellent analytical and troubleshooting skills
• A proactive approach to problem solving and continuous improvement

Responsibilities:

• Administer and maintain servers
• Manage backups
• Support Microsoft 365 and Active Directory
• Manage application configuration
• Troubleshoot application issues
• Manage incidents, service requests, problems and changes in line with ITIL principles
• Maintain SLA performance
• Maintain accurate IT asset and configuration records
• Ensure incidents and changes are fully documented and appropriately managed
• Provide a professional and customer-focused IT support service across the site
• Support validated and regulated computer systems throughout their lifecycle
• Participate in user requirements gathering, risk assessments, validation planning and test execution
• Maintain documentation
• Support internal and external audits and regulatory inspections
• Ensure data integrity, system security and compliance requirements are maintainedParticipate in infrastructure upgrades, cloud migrations, cybersecurity initiatives and application deploymentsAssist with IT budgeting, procurement, licensing and contract renewals

Technologies:

• Active Directory
• Cloud
• Firewall
• Hyper-V
• Support
• ITIL
• Microsoft 365
• Security
• TCP/IP
• VPN
• VMware
• Windows
• Office 365

More:

We are recruiting for an experienced IT Analyst to join our IT team at a busy manufacturing site in Haverhill. This is a full-time position based in Haverhill, Suffolk, with hours of 9:00am to 5:30pm and 36 hours per week. The salary is £40,000 per annum. Interviews will take place in Haverhill, Suffolk.