IT Administrator Technical · ·

VoCoVo; Cheltenham; Hybrid; GBP 32,000 - 37,000; Full time

Job summary

VoCoVo is seeking an IT Administrator to join their service delivery team, focusing on maintaining local networks and providing exceptional user support across multiple sites. This hybrid role combines remote flexibility with onsite collaboration in Cheltenham and Shipton-under-Wychwood, offering a competitive salary, extensive benefits, and opportunities for personal growth and development in a thriving environment dedicated to innovation and team collaboration.

Benefits

25 Days Holiday + Bank Holidays

Option to buy or sell 5 days holiday each year

Sick Pay (8 weeks full pay, 4 weeks half pay)

Life Assurance (4 times basic pay)

Private Medical Insurance

Employee Assistance Programmes (EAP)

Cycle2Work Scheme

Electric car green salary sacrifice scheme

Enhanced Maternity & Paternity package

Training & development opportunities

Qualifications

• Strong competency in Apple laptops and MacOS.
• Excellent customer support and troubleshooting skills.
• Experience in Google Workspace administrative tasks.

Responsibilities

• Maintain local networks and manage IT hardware.
• Provide user support across multiple locations.
• Ensure timely user account setups and support.

Skills

Installation and configuration of Apple laptops

Customer support skills

Administration within Google Workspace

Understanding of IP addressing

Troubleshooting network printers

Maintaining Windows operating systems

Microsoft 365 administration

Microsoft Azure Active Directory

Problem-solving

Education

IT technical qualifications or certifications

Job description

VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.

With over 250,000 users across more than 10,000 locations in 21+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

This role is hybrid and requires3 days per week working onsite, this will alternate between our Shipton-under-Wychwood and Cheltenham offices.

Please note, to apply for this position you must be based in the UKand have the legal right to work in the UK.

Role Overview
As IT Administrator, you will work within the service delivery team and will be responsible formaintaining localnetworks, providing user support across multiple locations, and managing IT hardware (including Computers, network equipment, Wi-Fi, network cabinets, and printers).


What we're looking for

• Strong competency in theinstallation, configuration, and ongoing support of Apple laptopsand MacOS.
• Excellent customer support skills, with the ability to effectively diagnose and resolve technical issues for end-users.
• Comprehensive administrative skills within the Google Workspace suite, includinguser management, application configuration and security settings.
• Fundamental understanding of IP addressing, subnetting, routing, and DNS.
• Proficiencyin installing, configuring, and troubleshooting various network and local printers.
• Extensive experience with installing, configuring, maintaining and troubleshootingWindows-based desktop and server operating systems.
• In-depth knowledge of Microsoft 365 administration, encompassing user accountmanagement, Exchange Online, SharePoint Online and Teams.
• Familiarity with Microsoft Azure Active Directory for user setup, permissionsmanagement and basic administration tasks.
• A consistently friendly and helpful attitude, with a proactive approach to user support and problem-solving.
• IT technical qualifications, ITIL knowledge or Windows/Mac certifications would be desirable but are not essential for this role.

What you'll do

• Ensure the completion of IT administration tasks and provide best in classsupport for both users and IT equipment.
• Source, maintain and dispatch IT hardware/Laptops/PCs and printers.
• Provide assistance to users with their IT issues and questions, ensuring smooth support for users across the major environments and apps in use at VoCoVo.
• Ensure user set-up/basic configuration and timely provision of new useraccounts, changing privileges when user rights need changing, and suspending orremoving accounts when users leave.
• Ensure the asset list, IT documentation and training information are up to date.
• Supporting the local network and providing support for users and IT equipment at multiplelocations.
• Assisting with network change and upgrade projects, server updates and newserver installations.

Salary
Salary range: £32,000 - £37,000

Benefits

• 25 Days Holiday + Bank Holidays (increases with years of service)
• Option to buy or sell 5 days holiday each year
• Sick Pay - 8 weeks full pay, 4 weeks half pay
• Life Assurance - (4 times basic pay)
• Private Medical Insurance
• Employee Assistance Programmes (EAP)
• Cycle2Work Scheme
• Electric car green salary sacrifice scheme
• Enhanced Maternity & Paternity package
• Child Care Scheme
• Training & development opportunities
• Company organised events
• Pension (Royal London Group) 5% employer contribution matched
• Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones

Diversity and Inclusion
At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.

We are alsocommitted to ensuring an inclusive recruitment process, so please let usknow if you need any reasonable adjustments at any stage.

Company Values
Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative andinnovative culture.

VALUED
Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy,and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVo’s happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit, apply now!