IT Administrator

Costello Medical, Inc.; Cambridge; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Costello Medical is seeking an IT Administrator for a pivotal role within their Technical Operations team in Cambridge. The successful candidate will manage user administration, system maintenance, and IT project delivery, all while ensuring high-quality service and collaboration across the team. This full-time role offers a competitive salary, flexible working options, and numerous benefits including private medical insurance and training funding.

Benefits

Discretionary profit share bonuses

Private medical insurance

Critical illness cover

Flexible working options

Full funding for external training

Qualifications

• 1 year of experience in IT-related role or relevant qualification.
• Experience with Windows and Microsoft Office applications.
• Excellent communication skills with technical and non-technical audiences.

Responsibilities

• Manage IT and user administration including IT documentation.
• Oversee on-premise and cloud technologies.
• Coordinate IT service delivery in satellite offices.

Skills

Communication Skills

Organizational Skills

Problem-solving

Team Collaboration

Education

Bachelor’s degree in IT or related field

CompTIA, Microsoft, ITIL Certification

Tools

Microsoft Intune

Microsoft 365

Azure Active Directory

Job description

Role Summary

• Responsibilities: By stepping into the pivotal IT Administrator role within our Technical Operations team, you will be responsible for IT and user administration, system maintenance, IT documentation, IT auditing, MSP liaison, IT project delivery, user training, and more
• Salary: £25,000 to £30,000 per annum, depending on your previous experience
• Benefits: Discretionary profit share bonuses paid twice per year, hybrid and flexible working options, generous holiday allowance, private medical insurance, critical illness cover, income protection, full funding for external training, and more
• Role Type: Full-time, permanent role
• Start date: We are currently recruiting for start dates throughout 2025, including August and September, and you will be asked to state your availability on your application form
• Application Deadlines: Whilst there are no set application deadlines, we strongly recommend applying as early as possible. The role will close when a suitable candidate is found
• Location: This role is based in ourGlobal Headquarters in Cambridge

About the Role

In recent years, our in-house Technical Operations (TechOps) team has been investing heavily in enhancing company-wide technology infrastructure and building a community of dedicated IT professionals who exceed traditional IT standards. As part of this growth, we are now seeking a motivated and enthusiastic IT Administrator to deliver first-class systems administration, process optimisation, hardware processing, and skill-sharing, all whilst maintaining the personal touch that our colleagues have come to know and love.

Key responsibilities will include:

• Overseeing on-premise and cloud technologies, including file system and permissions management, device and software management via Microsoft Intune, as well as identity and access management across platforms like Microsoft 365
• Setting up and issuing hardware such as laptops and peripherals, overseeing equipment lifecycles (e.g., retirement and disposal), and maintaining an accurate asset database
• Responding to user requests, discussing solutions, and providing required equipment
• Coordinating the delivery of IT services in satellite offices by working closely with non-technical representatives
• Supporting with system audits, such as checking access rights and reporting on inactivity
• Collaborating with the remote managed service provider (MSP) to provide deskside support
• Representing the TechOps team across the company by explaining IT processes, announcing changes, soliciting feedback, and maintaining strong relationships with other teams
• Travelling to national and global offices for on-site tasks such as device management, office moves, and infrastructure updates
• Collaborating with colleagues and project managers to deliver continuous improvements
• Proactively sharing new ideas to improve our IT services and technologies

Within the role, you may also have opportunities to:

• Contribute to a variety of internally delivered and outsourced IT projects, such as implementing new systems, software, and hardware
• Create and manage knowledge articles, user guides, policies, and training materials
• Relocate to other offices and grow our IT presence throughout the business
• Develop skills in cybersecurity and information governance

Hybrid Working Policy: We believe that having face-to-face time in the office holds many benefits and is central to ensuring that the community we have created, where people have a workplace they belong to and feel part of, is never lost. At the same time, we recognise that homeworking can improve work life balance, reduce commuting times and costs, and provide the opportunity to juggle personal commitments.

Therefore, we offer flexible working arrangements that allow our colleagues who have passed probation to work from home up to half their time, measured across a 2-week rolling period. During your probationary period (normally the first 6 months of the role), you will be able to work from home 1 day per week.

A Day in the Life of an IT Administrator

Learn more about a typical day in the life of an IT Administrator at Costello Medical: https://www.costellomedical.com/careers/working-at-costello-medical/day-in-the-life-it-administrator/

Career Profile

To learn more about the personal and professional development opportunities at Costello Medical, explore first-hand career profiles from our colleagues about their experiences with the company: https://www.costellomedical.co.uk/careers/working-at-costello-medical/

About Costello Medical

Costello Medical is a rapidly growing global healthcare agency specialising in medical communications, market access, and health economic and outcomes research. We work with a wide range of clients, including the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies, and charitable organisations. We have been listed in the Top 100 Best Companies to Work For list since 2017 and were proud to receive B Corporation accreditation in 2022. Learn more about us, our work, and our mission on our website: https://www.costellomedical.com/

About You

The IT Administrator role is ideal for an ambitious and self-motivated individual early in their tech career, who brings a genuine interest in IT and a strong desire to learn and develop their skills.

Essential requirements for the role are:

• Either 1 year of experience in an IT-related role, a relevant Bachelor’s degree, or an entry-level industry standard qualification (e.g., CompTIA, Microsoft, ITIL)
• Experience with Windows operating systems and Microsoft Office applications
• Experience administrating enterprise IT solutions, particularly in the areas of identity and access management, and file system administration
• Excellent written and verbal communication skills, with the ability to communicate confidently and professionally to both technical and non-technical audiences
• Exceptional organisational skills and attention to detail, with a commitment to delivering the highest standards of quality and customer service
• The ability to plan and prioritise your own time, manage and meet competing deadlines, and coordinate timelines with others
• A proactive mindset, enabling you to problem-solve during user support and request fulfilment, with minimal input from senior colleagues
• A collaborative approach to working, sharing knowledge with team members to promote common objectives, and working together to overcome obstacles
• A willingness to take ownership of your work and career development, demonstrating self-awareness to reflect on your own work and performance
• An interest in, and aptitude for, mastering unfamiliar systems and company processes

Desired requirements for the role are:

• Experience with Microsoft 365, Azure Active Directory, Exchange Online, Admin Center, Endpoint Manager, Intune, and Defender for Endpoint
• Experience with cloud storage solutions
• Experience administering IT hardware, including procurement, configuration, returns, disposal, and maintaining an asset database
• Experience developing IT processes and policies
• Proficiency in MacOS

What We Offer

Alongside our award-winning company culture, where every team member is celebrated, respected, and has their voice heard, we are proud to offer a comprehensive benefits package that includes:

• A starting salary of £25,000 to £30,000 per annum, depending on your previous experience, as well as a discretionary profit share bonus paid twice per year. Please note that we have established salary bands to ensure a fair and consistent approach for all applicants, eliminating the need for individual negotiations
• 25 days’ annual leave plus bank and public holidays, as well as a holiday buy and sell scheme
• Flexible working hours and the chance to work from home for up to half of your working time after passing probation
• Flexible benefits scheme offering cash payments, additional pension contributions and more
• Private Medical Insurance which offers comprehensive cover on a “medical history disregard” basis
• Paid study leave and funding for external qualifications
• Critical Illness Cover, Income Protection and Life Assurance
• Paid and unpaid sabbaticals based on length of service

Learn more about our full reward package and the other benefits of working for Costello Medical: https://www.costellomedical.com/careers/benefits-package-in-the-uk/

The Application Process

You are required to submit your CV and a cover letter via our online application form. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical, with examples to support both. Your CV should clearly state the dates of all qualifications and grades achieved where applicable.

Our recruitment process then begins with a telephone interview conducted by a member of the Talent Acquisition team. If successful, you will be invited to a final interview in our office with senior members of the TechOps team, which also includes a collaborative assessment. Our standard recruitment process typically lasts 2 to 3 weeks, however this can be adapted if necessary.

As an equal opportunity employer, we are committed to fostering a diverse and inclusive workforce and, throughout the recruitment process, there are a number of reasonable adjustments we can provide: https://www.costellomedical.com/reasonable-adjustments/

Please note that, whilst we embrace AI to innovate and improve processes, your role may involve confidential data that cannot be uploaded to AI. Therefore, it is important for us to assess your own skills and abilities, so we recommend that you do not rely solely on this technology to generate any application materials.

Visa Sponsorship

Please note that this role does not meet the eligibility criteria for visa sponsorship, and you will therefore need the right to work in the UK independently from the company.