IT Account Manager - IT Services - MSP

TN United Kingdom; Cambridge; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking an Account Manager to enhance customer relationships in the IT services sector. This role offers a unique opportunity for an IT professional to transition into a customer-focused position, managing a portfolio of existing clients and identifying opportunities for growth. You'll be responsible for ensuring customer satisfaction while tracking service contracts and addressing any gaps in support. If you have a passion for IT and a knack for customer engagement, this role could be your next big step in a rewarding career.

Qualifications

• 3+ years in IT Services or MSP environment required.
• Experience in customer-facing technical or account management roles.

Responsibilities

• Manage a portfolio of existing customers for IT services.
• Track and report on licensing and subscription contracts.
• Ensure customer success and satisfaction.

Skills

Customer Relationship Management

IT Services Knowledge

Technical Support

Account Management

Education

Bachelor's Degree in IT or related field

Job description

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Client:

Pure Resourcing Solutions

Location:

Cambridge, United Kingdom

Job Category:

-

EU work permit required:

Yes

Job Reference:

ae9a2f442232

Job Views:

2

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Job: Account Manager - IT Services - MSP
Location: Cambridge - Hybrid working available
Salary: £30,000 - £35,000

New opportunity for an Account Manager with a background supporting IT Service Providers (MSP) or for an experienced IT Professional looking to make a move into a more customer-focused role. This role will be focused on managing a portfolio of existing customers and identifying opportunities to improve their support.

Main duties of the role:

1. Managing Portfolio of existing customers
2. Tracking and reporting on Licensing and Subscription contracts
3. Identifying shortfalls or weaknesses in existing model
4. Assisting with Cross Sell / Up sell opportunities
5. Ensuring Customer Success and Satisfaction

Experience required:

1. 3+ years in an IT Services / MSP environment, either in a customer-facing technical role, or in an Account Management role.