ISP Technician - Service Operations

Triumph Consultants Ltd; Bradford; On-site; GBP 15,000 - 21,000; Full time

Job summary

Triumph Consultants are seeking an ISP Technician to join the Information Services - Service Operations team in Bradford on a two-month contract. You will deliver end-user and infrastructure support to meet and exceed agreed service levels.

The role requires ICT service operations experience or an equivalent qualification, knowledge of server/storage/email/workspace/security, and ITIL familiarity. The position discusses a 2-month assignment with potential extensions.

Qualifications

• Experience in ICT service operations environment.
• BTEC National Level qualification or equivalent.
• Several years’ experience in ICT service operations preferred.

Responsibilities

• Implement, improve, maintain and support infrastructure to meet service levels.
• Deliver end user support to meet service levels.
• Use ITSM tools to capture data relating to ITIL processes and keep docs accurate.
• Collaborate with colleagues to identify, investigate problems and implement remedies.
• Stay updated on advances in technology and propose improvements.

Skills

ICT service operations

ITIL knowledge

Education

BTEC National Level qualification

Tools

ITSM tools

Job description

Triumph Consultants are looking for an ISP Technician work in the Information Services - Service Operations team to deliver end user and infrastructure support that ensures that the department meets and exceeds agreed

service levels to its customers.. Contract is for 2 months in Bradford.

Pay Rate: £13.05 per hour PAYE

Location: Bradford, Yorkshire, BD1 1HX

Key requirements

Experience working in an ICT service operations environment AND a related BTEC National Level qualification or equivalent OR Several years’ experience of working in an ICT service operations environment.

Knowlegde pf specialisms associated with the role, including : Server, Storage and Email , 3rd line & Workspace, Security, Datacentre & Midrange

Knowledge of the ITIL framework and the ability to work within it.

Key responsibilities

Where required by a line manager, implement, improve, maintain and support infrastructure and systems to meet and/or exceed agreed service levels.

Where required by a line manager, deliver end user support to meet and/or exceed agreed service levels.

Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant.

Collaborate with colleagues to identify and investigate problems in systems and services throughout the organisation. Assist with the implementation of remedies and preventative measures.

Maintain an understanding of advances in the relevant technology environment and be able to deliver expert advice while looking at ways that new technology can be implemented to deliver service improvements.

Anticipated Length of Assignment:Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Job Ref: 5307801