Isleworth Crown Court Administrative Officer (AO)

Brook Street UK; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government agency is seeking an Admin Officer for a temporary 6-month contract located in Isleworth, London. The role involves various administrative duties essential for the effective operation of the Courts and Tribunals. Candidates should possess at least 5 GCSEs and demonstrate excellent customer service and computer skills. The position is on-site and offers a salary of £14.75 per hour.

Qualifications

• Must have at least 5 GCSE passes or equivalent.
• Administrative experience is preferred.
• Relevant computer skills required.

Responsibilities

• Prepare papers for court and hearings.
• Produce court documents.
• Handle general photocopying and filing.
• Create and update records on the computer system.
• Book and organize meeting rooms.
• Clerk civil and family courts.

Skills

Excellent customer service skills

Good administrative skills

Relevant computer skills

Education

5 GCSE passes (or equivalent) grades A*-C

NVQ Business Administration level II

Job description

Admin Officer
Contract: March 2026
Salary: £14.75
Location: Isleworth, London
5 day's work setting

This is a temporary contract role until March 2026 for Admin officer's role with an immediate start date (Compliance dependant) for a 6 months duration with a possible extension offering 5 days in office work setting and a London location. (Isleworth)

Background
Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service

The key purpose of the role
Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS). Problem solving is carried out by reference to lean techniques (e.g. problem solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.

Key responsibilities include:

• Preparing papers and files for court, tribunals, hearings and meetings.
• Producing court/tribunal documents.
• General photocopying and filing.
• Creating and updating records on in-house computer system and data input.
• Post opening and dispatch.
• Booking, preparing and organising meeting rooms, supporting training courses and other group activities.
• Preparing meeting agenda, joining instructions, handouts etc.

Drafting responsibilities include:

• Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.

Operations responsibilities include:

• Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date
• Assisting court users, supporting listing and rota management, checking files
• Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin
• Handling counter (face to face), written and telephone enquiries.

Skills & Qualifications
5 GCSE passes (or equivalent) grades A*-C, or NVQ Business Administration level II or Administrative experience. Relevant computer skills to undertake the level of work required.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.