IPS Quality Officer

TN United Kingdom; Shrewsbury; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking an IPS Quality Officer to enhance service quality across Shropshire. In this role, you will collaborate with the Senior IPS Specialist to ensure compliance and quality assurance standards are met. You'll manage data and performance monitoring, while also fostering relationships with clients and stakeholders. This position offers a unique opportunity to contribute to service improvements and drive positive outcomes for clients. Join a supportive team dedicated to making a difference in the community and enjoy benefits such as a referral bonus and flexible working hours.

Benefits

Dedicated specialist consultant

Excellent rates of pay

Payroll service twice a week

£250 referral bonus

Qualifications

• Experience in quality and compliance is preferred but training will be provided.
• Good communication and interpersonal skills focused on achieving positive outcomes.

Responsibilities

• Develop and monitor quality assurance systems in line with IPS Fidelity standards.
• Maintain electronic data storage systems and produce regular monitoring reports.
• Build and maintain effective working relationships with internal and external agencies.

Skills

Compliance and Quality Assurance

Data Management

Communication Skills

Interpersonal Skills

Customer Focus

Education

Good Level of Education

Job description

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Job Title: IPS Quality Officer

Shropshire Council is seeking an IPS Quality Officer to support the delivery of a high-quality IPS service across Shropshire, Telford & Wrekin. You will work closely with the Senior IPS Specialist and the wider Enable team to ensure services adhere to the highest standards of compliance and quality assurance. The role involves managing data, performance monitoring, and feedback mechanisms to continuously improve the service.

Location

Your primary work base will be New Zealand House, Shrewsbury, with the requirement to work from community bases as needed.

Contract and Hours

Contract: Fixed Term until 31.03.2025, for 21 hours per week.

Hours: Normal office hours are 7am - 7pm Monday - Friday and 8am - 1pm Saturday, with a minimum lunch break of 30 minutes. Occasional work outside these hours may be required.

Key Responsibilities

• Compliance & Quality Assurance: Develop and monitor quality assurance systems in line with IPS Fidelity standards. Coordinate document collation, appointments, and itineraries for Enable Fidelity Reviews and Contract Review Meetings. Ensure all quality assurance documentation is in place and accessible. Produce key performance indicator reports and present them in various formats. Collect and integrate client feedback to drive service improvements.
• Data Assurance: Maintain electronic data storage systems and produce regular monitoring reports for internal and external stakeholders. Present data at team meetings and monitor client equality and diversity metrics.
• Relationship Management: Build and maintain effective working relationships with internal and external agencies. Market and profile the service, deliver communications strategies, and collect employment recovery stories.
• Client Caseload Management: Manage a small caseload of clients and process service referrals.
• Continuous Improvement: Stay up to date with vocational rehabilitation practices and contribute to Enable's training initiatives.

Job Requirements

• Possess a good level of education. Experience in quality and compliance within a welfare-to-work environment is preferred but training will be provided.
• Good communication and interpersonal skills focused on achieving positive outcomes.
• Willingness to travel to other offices as required.
• Adopt a customer-focused approach, engaging with service users and maintaining appropriate personal profiles.

Benefits of Working with Service Care Solutions

• Dedicated specialist consultant and experienced recruitment team
• Excellent rates of pay
• Payroll service twice a week

Service Care Solutions offers a £250 referral bonus! Refer someone suitable for this position, and if they are placed and complete their probationary period, you will receive £250.