Investment Servicing and Oversight Lead

Omnis Investments; Swindon; Hybrid; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Salary £65,000–£75,000 depending on 경험

Bonus on target 15%

Pension contribution up to 5% with 5%+

Critical illness cover

Income protection

Death in service 4x salary

27 days holiday + bank holidays with +

Private medical & dental insurance

Job summary

The Openwork Partnership seeks an Investment Servicing and Oversight Lead to ensure effective delivery and governance of the platform's middle and back office investment servicing capabilities. You will head a small team, own the operating rhythm and MI, and drive issue resolution and continuous improvement across stakeholders.

Based in Swindon, this hybrid role offers a competitive package with a 15% bonus, a pension match, and protection benefits, reflecting our commitment to a supportive,

Qualifications

• Experience in platform investment servicing operations including asset/static data management, pricing and distributions, corporate actions and exception management.
• Comfortable in a regulated environment with focus on customer outcomes and operational risk management.
• Entrepreneurial mindset with ability to generate new ideas.
• Experience leading and developing a team.
• Analytical and structured: uses MI to identify trends, conducts root cause analysis and communicates actions.

Responsibilities

• Lead day-to-day oversight of vendor-delivered investment servicing, ensuring processes, controls and evidencing meet agreed standards and customer outcomes.
• Own the monitoring of key Investment Servicing capabilities.
• Provide first line oversight for CASS-related operational controls and evidencing, including vendor performance monitoring.
• Oversee dealing operations, monitor exceptions/fails, vendor controls, and ensure timely resolution and escalation of material issues.
• Lead and develop the investment servicing analysts, set work allocation across oversight activities, quality reviews, MI production and issue management.
• Own the operational rhythm with the vendor (service reviews, KPI/SLA packs, actions, escalations) and ensure governance visibility.
• Drive continuous improvement of investment servicing processes and controls including readiness for platform changes/releases.

Skills

Investment servicing

Vendor management

Team leadership

MI reporting

Regulatory awareness

Job description

The Investment Servicing and Oversight Lead is responsible for ensuring effective delivery and oversight of the platform’s middle and back office investment servicing capabilities. The role leads a small team, owns the operating rhythm and MI for investment servicing, and drives issue resolution and continuous improvement across vendor and internal stakeholders.

Please note, this is a hybrid role based in Swindon.

Benefits package:

• Salary - £65,000 - £75,000 depending on experience
• Bonus scheme - on target bonus - 15%
• Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
• Critical illness cover
• Income protection
• Death in service - 4x salary
• 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
• A range of other flexible benefits to include private medical insurance, dental insurance and much more.

Key accountabilities:

• Lead day-to-day oversight of vendor-delivered investment servicing, ensuring processes, controls and evidencing meet agreed standards and customer outcomes.
• Own the monitoring of key Investment Servicing capabilities.
• Provide first line oversight support for CASS-related operational controls and evidencing, including monitoring vendor performance.
• Provide oversight of dealing operations, monitoring exceptions/fails, vendor controls, and ensuring timely resolution and escalation of material dealing issues.
• Lead and develop the investment servicing analysts, setting clear work allocation across oversight activities, quality reviews, MI production and issue management.
• Own the operational rhythm with the vendor (service reviews, KPI/SLA packs, actions, escalations) and ensure outcomes are visible through governance.
• Drive continuous improvement of investment servicing processes and controls (including readiness for platform changes/releases), ensuring controlled handover into BAU and sustained service performance.

What will you need to succeed:

• Proven experience within platform investment servicing operations including asset/static data management, pricing/distributions, corporate actions and exception management.
• Comfortable working in a regulated environment with strong focus on customer outcomes, operational risk management, incident/breach handling.
• An entrepreneurial mindset with ability to think outside the box and come up with new ideas.
• Experience leading, coaching and developing a team is beneficial.
• Analytical and structured: uses MI to identify trends, drives root cause analysis, and communicates clear actions and escalations.

Why us?

At The Openwork Partnership, we're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential. We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022.

The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.