Investment Servicing and Oversight Lead

Openwork Limited; Swindon; Hybrid; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Bonus scheme 15% on target

Pension match up to 5% + 5% by Openwor

Critical illness cover

Income protection

Death in service 4x salary

27 days holiday + bank holidays (+1o)

Private medical insurance

Dental insurance

Job summary

The Openwork Partnership in Swindon offers a hybrid Investment Servicing and Oversight Lead role. You will manage a small team, own operating rhythms and MI for investment servicing, and drive issue resolution and continuous improvement across vendors and internal stakeholders.

The position combines leadership with hands-on oversight of day-to-day investment servicing operations, including controls, risk and governance, in a regulated environment.

Qualifications

• Proven experience within platform investment servicing operations including asset/static data management, pricing/distributions, corporate actions and exception management.
• Comfortable working in a regulated environment with strong focus on customer outcomes, operational risk management, incident/breach handling.
• An entrepreneurial mindset with ability to think outside the box and come up with new ideas.
• Experience leading, coaching and developing a team is beneficial.
• Analytical and structured: uses MI to identify trends, drives root cause analysis, and communicates clear actions and escalations.

Responsibilities

• Lead day-to-day oversight of vendor-delivered investment servicing, ensuring processes, controls and evidencing meet agreed standards and customer outcomes.
• Own the monitoring of key Investment Servicing capabilities.
• Provide first line oversight support for CASS-related operational controls and evidencing, including monitoring vendor performance.
• Provide oversight of dealing operations, monitoring exceptions/fails, vendor controls, and ensuring timely resolution and escalation of material dealing issues.
• Lead and develop the investment servicing analysts, setting clear work allocation across oversight activities, quality reviews, MI production and issue management.
• Own the operational rhythm with the vendor (service reviews, KPI/SLA packs, actions, escalations) and ensure outcomes are visible through governance.
• Drive continuous improvement of investment servicing processes and controls (including readiness for platform changes/releases), ensuring controlled handover into BAU and sustained service performance.

Skills

Investment servicing operations

Team leadership

MI / data analytics

Regulatory / risk awareness

Vendor management

Problem solving

Job description

The Investment Servicing and Oversight Lead is responsible for ensuring effective delivery and oversight of the platform’s middle and back office investment servicing capabilities. The role leads a small team, owns the operating rhythm and MI for investment servicing, and drives issue resolution and continuous improvement across vendor and internal stakeholders.

Please note, this is a hybrid role based in Swindon.

Benefits package:

• Salary - £65,000 - £75,000 depending on experience
• Bonus scheme - on target bonus - 15%
• Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
• Critical illness cover
• Income protection
• Death in service - 4x salary
• 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
• A range of other flexible benefits to include private medical insurance, dental insurance and much more.

Key accountabilities:

• Lead day-to-day oversight of vendor-delivered investment servicing, ensuring processes, controls and evidencing meet agreed standards and customer outcomes.
• Own the monitoring of key Investment Servicing capabilities.
• Provide first line oversight support for CASS-related operational controls and evidencing, including monitoring vendor performance.
• Provide oversight of dealing operations, monitoring exceptions/fails, vendor controls, and ensuring timely resolution and escalation of material dealing issues.
• Lead and develop the investment servicing analysts, setting clear work allocation across oversight activities, quality reviews, MI production and issue management.
• Own the operational rhythm with the vendor (service reviews, KPI/SLA packs, actions, escalations) and ensure outcomes are visible through governance.
• Drive continuous improvement of investment servicing processes and controls (including readiness for platform changes/releases), ensuring controlled handover into BAU and sustained service performance.

What will you need to succeed?

• Proven experience within platform investment servicing operations including asset/static data management, pricing/distributions, corporate actions and exception management.
• Comfortable working in a regulated environment with strong focus on customer outcomes, operational risk management, incident/breach handling.
• An entrepreneurial mindset with ability to think outside the box and come up with new ideas.
• Experience leading, coaching and developing a team is beneficial.
• Analytical and structured: uses MI to identify trends, drives root cause analysis, and communicates clear actions and escalations.

Why us?

At The Openwork Partnership, we're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential. We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.