Investment Operations Specialist (ISA)

Plum; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial technology company is looking for a Wealth Operations Specialist to enhance customer experience with ISA products. The role requires expertise in investment transfers and regulatory compliance, with opportunities for professional growth and competitive benefits.

Benefits

Stock options

Private health insurance

Annual training budget

Flexible remote working

25 days holiday + bank holidays

2 weeks sabbatical after 4 years

Paid volunteering day annually

Team trips

Qualifications

• Experience administering investment and ISA transfers.
• Knowledge of pension regulations and HMRC ISA guidelines.
• Commitment to ethical conduct and regulatory compliance.

Responsibilities

• Resolve escalations, complaints, and manage exceptions.
• Support customers with ISA product queries.
• Map and document operational processes, and identify improvements.

Skills

Attention to detail

Regulatory compliance

Customer service

Initiative

Job description

Hey! We’re Plum, your smart saving and investing app on a mission to help grow money for life. Whether you’re stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum’s got your back.

Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI –that’s the magic of Plum! As recognition for our work, we’ve received awards from the likes of Deloitte, Finder, and more.

The Role

We are seeking an experienced and results-driven Wealth Operations Specialist with experience in ISA products and particularly with Lifetime ISAs, to join our Wealth Operations team. In this role, you will be supporting the day-to-day operations of the team and you will be supporting our customers to make the most out of their investments with Plum.

Your key responsibilities

• Be the go-to escalation point for specialised technical queries or high-risk items.
• Work on complex cases, resolve escalations, complaints and exception cases that require product or regulatory and quality assurance insight.
• Support customers and internal teams by providing answers to queries regarding the ISA product.
• Maintain and have ownership over Operational Product Processes & Guidelines
• Collaborate with our third-party-providers to ensure fast processing of transfers requests and resolve customer queries quickly.
• Ensure that all processes are mapped and documented, spot inefficiencies and process improvement opportunities and work out a plan to make it happen.
• Deliver training sessions and support onboarding of new team members including Senior Analysts, Analysts and Administrators.
• Cascade and deliver process improvements to the team.
• Work closely with Product and Tech to drive automation of reporting, transfers, payments etc and work on improving internal tooling.
• Support the Investment Operations team with the day-to-day task of Plum’s other wealth products (GIA, SIPP, ISA, ETFs etc.)
• Processing the back office operations for ISA transfers (in/out), including allocations and payments.

Who you are

• Have experience administering investment and ISA transfers.
• Have good knowledge of pension regulations and reporting requirements
• Have working experience of the HMRC ISA guidelines, FCA - COBS and CASS rules.
• Have strong attention to detail and a commitment to working collaboratively
• Are self directed and can take the initiative
• Have deep commitment to ethical conduct and regulatory compliance
• Are willing to come into our central London office 2 days a week

What’s in it for you

• Own part of the company you're helping grow through stock options
• Private health insurance
• Annual training budget
• Plum Premium for free
• Competitive referral scheme
• Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus
• Team breakfasts and team lunches
• 25 days holiday + bank holidays
• 45 work-from-anywhere days to give you flexibility to work your way
• 2 weeks sabbatical after 4 years to take the break you deserve
• Enhanced parental leave
• 1 paid volunteering day annually
• Annual team trip to a surprise destination!
• A fun, inclusive company culture (think)

If you think this sounds like you, don’t hesitate to get in touch!

Thanks,

Plum Τeam

*Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.