Investigation Support Officer

Force Dyfed Powys Police; Carmarthen; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Hybrid/Agile working

On-site gym access

Pension scheme

Sick pay provisions

Flexible working opportunities

Blue Light Discounts

Job summary

Dyfed Powys Police seeks a Police Staff member based at Carmarthen to balance investigatory tasks for volume and priority crime, ASB, and other reports, delivering a first-class public service. The role requires shifting between 7am and midnight, seven days a week, in a fixed location at Dyfed-Powys HQ.

You will identify appropriate actions, inform callers of outcomes, and maintain high levels of customer service while adhering to safeguarding and SLAs.

Qualifications

• Good communication skills to deal with enquiries from a variety of people.
• Ability to accurately record and investigate reported incidents.
• Bilingual organisational environment – Welsh and English supported.

Responsibilities

• Balances investigatory tasks relating to volume and priority crime, ASB and other reported matters to provide a first-class response to the public.
• Assesses risk and identifies the appropriate action to resolve or determine the appropriate agency, deployment grading and priority of contacts.
• Inform the caller/reporter of the incident plan or outcome, ensuring safeguarding and service standards are met.
• Maintain high levels of customer service, manage expectations and meet service level agreements.
• Record and elicit relevant information to enable timely assessment of resolution options.

Skills

Good communication

Job description

You will balance investigatory tasks relating to volume and priority crime, ASB and other reported matters, to provide a first-class response to the public, finalising the suitable outcomes.

You will be required to:

• Assesses risk and identify the appropriate action to resolve or determine the appropriate agency, deployment grading and priority of contacts.
• Inform the caller/reporter of the incident of the plan or outcome, ensuring highest standard of safeguarding and service.
• Maintain high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.
• Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.

This role is a fixed location, based at a Dyfed-Powys Headquarters in Carmarthen. You will be required to work shifts which range between 7am to Midnight, 7 days a week

We are looking for individuals who have good communication skills to deal with enquires from a variety of people, both via the telephone or electronic media and who also have the ability to accurately record and investigate reported incidents., We are committed to being a bilingual organisation and any application submitted in Welsh will not be treated less favourably than an application made in English.

Salary starts at £25,950 and rising to £27,204 over three years. Applicable allowances for shift and weekend working will be payable in addition to this., https://www.dyfed-powys.police.uk/SysSiteAssets/media/downloads/dyfed-powys/careers/guidance-Documents/police-staff-attainments-english.pdf

What can you expect?

• All new starters will have a buddy/mentor to support you when you join
• 24 days annual leave (rises to 29 days with 5 years' service) plus 8 bank holidays
• Additional 24 days flexi leave (role dependant)
• Access to on-site gyms and fitness classes
• Hybrid/Agile working (role dependant)
• Discounts from various retailers via the Blue Light Scheme
• Cycle to Work Scheme
• Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy.
• Pension scheme
• Staff Support Networks
• Flexible working opportunities
• Generous maternity/paternity and adoption leave entitlements.
• Sick pay provisions

All candidates are subject to vetting and medical checks.

Please note for any part time vacancies, the salary will be pro rata.

Diversity and Welsh language

Dyfed Powys Police are inclusive employers and strive to have a workforce representative of the communities they police and serve. We believe that we will benefit from the variety of thinking, approach, and skills that diversity can bring; all of which helps us to deliver a better policing service.