Investigation Engineer - Medical Devices

BD; Winnersh; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

A leading global medical technology company is seeking an Investigation Engineer to investigate customer complaints related to medical devices. This role involves conducting root cause analysis, product testing, and clear documentation to enhance customer experience and compliance. The ideal candidate should have an engineering degree or relevant experience in the medical device industry, strong analytical skills, and proficiency in Microsoft Office Suite. The position offers a salary range of £32,000 to £34,000 plus bonuses and benefits, and requires on-site work in Winnersh.

Qualifications

• Minimum of two years of proven experience in an engineering role within medical device or pharmaceutical industries.
• Skilled in failure analysis and problem-solving for electromechanical devices.
• Detail-oriented with the ability to manage multiple investigations accurately.

Responsibilities

• Manage receipt, processing, and evaluation of complaint-related products and samples.
• Conduct investigations into customer experiences and communicate findings across teams.
• Ensure compliance with regulatory requirements and internal quality standards.

Skills

Communication

Complaint Management

Corrective and Preventive Action (CAPA)

Microsoft Excel

Root Cause Analysis (RCA)

Taking Initiative

Education

Engineering degree or HND/HNC in Electronic or Mechanical Engineering

Tools

Microsoft Office Suite

Job description

Investigation Engineer - Medical Devices

Join to apply for the Investigation Engineer - Medical Devices role at BD

Job Description Summary

As Investigation Engineer - Medical Devices you will focus on investigating customer complaints related to medical devices and ensuring timely resolution in line with regulatory and quality standards. You will work on root cause analysis, product testing, and clear documentation to improve customer experience and compliance.

Company Overview

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

BD is proud to be certified as a Top Employer 2025 in United Kingdom, reflecting our commitment to creating an exceptional working environment. A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture.

Medication Management Solutions

With our technical capabilities, the Medication Management Solutions (MMS) team manage multiple systems and our operational capabilities enable us to have medications available when and where needed, reducing inefficiency and waste for nursing and pharmacy teams.

Main Responsibilities

• Manage receipt, processing, and evaluation of complaint-related products and samples
• Conduct investigations into customer experiences and communicate findings across teams
• Perform root cause analysis and formal product testing on infusion devices
• Document investigation results and conclusions in the complaint handling system
• Analyse complaint trends and identify opportunities for process improvement
• Recommend corrective and preventive actions based on investigation outcomes
• Collaborate with engineering, manufacturing, and quality teams to address issues
• Ensure compliance with regulatory requirements and internal quality standards

About You

• Engineering degree or HND/HNC in Electronic or Mechanical Engineering, or a minimum of two years of proven experience in an engineering role within the medical device, pharmaceutical, or related industries
• Skilled in failure analysis and problem-solving for electromechanical devices
• Proficient in Microsoft Office Suite with strong reporting skills
• Comfortable working independently and collaboratively in a fast-paced environment
• Detail-oriented with ability to manage multiple investigations accurately
• Strong communication skills for clear written and verbal updates

Salary

Salary range for the role: £32,000 to £34,000 + bonus + benefits.

Work Environment

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving. For most roles, we require a minimum of 4 days of in‑office presence per week to maintain our culture of excellence and ensure smooth operations.

Equal Opportunity Employer

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectionate or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‑protected characteristics.

Required Skills

Communication, Complaint Management, Corrective and Preventive Action (CAPA), Microsoft Excel, Root Cause Analysis (RCA), Taking Initiative

Other Information

Primary Work Location: GBR Winnersh - Eskdale Road. Additional Locations may be considered based on role requirements.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Engineering and Information Technology. Industries: Biotechnology Research, Medical Equipment Manufacturing, and Research Services.