Investigation Engineer - Medical Devices

BD; Reading; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

A leading medical devices company in Reading is seeking an Investigation Engineer to investigate customer complaints related to medical devices. This role involves root cause analysis, product testing, and compliance with regulatory standards. Candidates should have an engineering degree or equivalent experience in the medical device sector. Strong problem-solving and reporting skills are crucial for this role, which operates in a fast-paced environment, requiring collaboration with various teams. Full-time position offers a competitive salary, bonus, and benefits.

Qualifications

• Proven experience in an engineering role within medical devices or pharmaceuticals.
• Skilled in failure analysis of electromechanical devices.
• Capacity to work independently and collaboratively in a fast-paced setting.

Responsibilities

• Manage receipt and evaluation of complaint-related products.
• Conduct investigations into customer complaints and communicate findings.
• Perform root cause analysis and product testing.

Skills

Failure analysis

Problem-solving

Strong reporting skills

Communication skills

Detail-oriented

Education

Engineering degree or HND/HNC in Electronic or Mechanical Engineering

Tools

Microsoft Office Suite

Job description

Investigation Engineer - Medical Devices

Join to apply for the Investigation Engineer - Medical Devices role at BD.

As Investigation Engineer - Medical Devices, you will focus on investigating customer complaints related to medical devices, ensuring timely resolution)। ensuring compliance with regulatory and quality standards. Your duties include root cause analysis, product testing, and documenting findings to improve customer experience and compliance.

Responsibilities

• Manage receipt, processing, and evaluation of complaint‑related products and samples.
• Conduct investigations into customer experiences and communicate findings across teams.
• Perform root cause analysis and formal product testing on infusion devices.
• Document investigation results and conclusions in the complaint handling system.
• Analyse complaint trends and identify opportunities for process improvement.
• Recommend corrective and preventive actions based on investigation outcomes.
• Collaborate with engineering, manufacturing, and quality teams to address issues.
• Ensure compliance with regulatory requirements and internal quality standards.

Qualifications

• Engineering degree or HND/HNC inUTH Electronic or Mechanical Engineering, or a minimum of two years of proven experience in an engineering role within the medical device, pharmaceutical, or related industries.
• Skilled in failure analysis and problem‑solving dirig electromechanical devices.
• Proficient in Microsoft Office Suite with strong reporting skills.
• Comfortable working independently and collaboratively in a fast‑paced environment.
• Detail‑oriented with ability to manage multiple investigations accurately.
• Strong communication skills for clear written and verbal updates.

Salary range for the role: £32,сына to £34,000 + bonus + benefits

Click on apply if this sounds like you! côté “BIT?

For most roles, we require a minimum of 4 days of in‑office presence per week to maintain our culture of excellence and ensure smooth operations. Remote or field‑based positions will have different workplace arrangements indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Seniority level

Associate

Employment type

Full-time

Job function

Engineering and Other

Industries

Medical Equipment Manufacturing