Inventory Controller

PetsApp; Coventry; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Real ownership of inventory

Direct impact on business performance

Close collaboration with co-founders

Growth opportunities as we scale

Dynamic culture

24 days holiday

Job summary

Farfill is seeking a hands-on Inventory Controller to own inventory accuracy at our Coventry site. You will be the go-to person for discrepancies, cycle counts, and ensuring data integrity across the WMS, collaborating with warehouse ops, customer service, and IT.

You’ll drive improvements in inventory processes as the business scales, with ownership and input into how we optimise stock management to meet SLAs and customer expectations.

Qualifications

• Proven experience in inventory control, stock accuracy, or a similar warehouse role in 3PL or e-commerce fulfilment.
• Solid working knowledge of WMS platforms (Mintsoft preferred).
• Strong analytical and problem-solving skills with attention to detail.
• Confidence investigating discrepancies and driving resolution.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong communication with customers, auditors, and internal teams.
• Proficiency in Microsoft Excel.
• Able to move inventory and be on feet for extended periods.

Responsibilities

• Maintain accurate inventory records within the Warehouse Management System (WMS).
• Monitor daily inventory movements — receipts, put-away, transfers, replenishments, picks, dispatches, and returns.
• Investigate and resolve inventory discrepancies within agreed timelines.
• Monitor stock status across available, allocated, quarantine, damaged, and returned inventory.
• Plan, coordinate, and complete daily, weekly, and monthly cycle counts.
• Support customer stock reconciliations and audits.
• Collaborate with inbound, pick/pack, and dispatch teams to resolve stock issues.
• Generate daily, weekly, and monthly inventory reports.
• Monitor inventory trends, flag risks early, and elevate recurring issues.
• Contribute to root cause analysis and continuous improvement initiatives across the warehouse.

Skills

Inventory management

WMS

Mintsoft

Analytical thinking

Excel

Ownership

Communication

Tools

Mintsoft

WMS

Excel

Job description

About Farfill

At Farfill, we're where "ship happens"—literally. As a rapidly growing e-commerce fulfilment business, we specialise in providing exceptional service to our clients across the globe, with sites in the UK, Ireland, Middle East & Australia. We keep it light and fun, ensuring smooth sailing shipments every time. Our strength lies in a robust ecosystem that supports all shipping needs, and we're always adapting to provide a seamless experience.

Despite our amazing growth, we still embrace the startup spirit. We're passionate, innovative, and ready to make waves in the industry. Join us, and you'll work closely with our three co-founders and operations manager, playing a pivotal role in steering our future growth and expansions.

Job Overview

We are seeking a sharp, hands-on Inventory Controller to own inventory accuracy across our Coventry site. This is a step up from a standard stock-control role: you'll be the go‑to person for investigating discrepancies, running cycle counts, keeping our WMS data watertight, and making sure our customers' inventory is managed exactly as our contracts and SLAs promise. You'll work closely with warehouse operations, customer service, and IT to keep everything running tight — and you'll have real input into how we improve inventory processes as we scale.

If you like getting to the bottom of "where did that stock go?", thrive on process and precision, and want genuine ownership over an area that matters to the business, this is for you.

Key Responsibilities

Inventory Control

• Maintain accurate inventory records within the Warehouse Management System (WMS).

• Monitor daily inventory movements — receipts, put-away, transfers, replenishments, picks, dispatches, and returns.

• Investigate and resolve inventory discrepancies within agreed timelines.

• Monitor stock status across available, allocated, quarantine, damaged, and returned inventory.

Stock Audits & Cycle Counts

• Plan, coordinate, and complete daily, weekly, and monthly cycle counts.

• Conduct scheduled and ad hoc stock counts as required.

• Investigate count variances and implement corrective actions.

• Support customer stock reconciliations and annual physical inventory counts.

• Produce inventory adjustment documentation with appropriate approvals.

Warehouse Support

• Work closely with inbound, pick/pack, and dispatch teams to resolve stock issues.

• Verify correct product identification, labelling, lot control, serial numbers, and expiry dates where applicable.

• Support inventory location optimisation, stock consolidation, and new customer implementations.

Customer Service

• Respond to customer inventory queries accurately and within agreed service levels.

• Prepare customer inventory reports and reconciliation summaries.

• Support customer audits and inventory reviews.

Systems & Reporting

• Generate daily, weekly, and monthly inventory reports.

• Monitor inventory trends, flag risks early, and elevate recurring issues.

• Recommend and support testing of process and system improvements.

Quality, Compliance & Continuous Improvement

• Ensure compliance with SOPs, customer requirements, and regulatory standards.

• Support internal, customer, and external audits.

• Contribute to root cause analysis and continuous improvement initiatives across the warehouse.

Key Requirements

• Proven experience in inventory control, stock accuracy, or a similar warehouse role — ideally in 3PL or e-commerce fulfilment.

• Solid working knowledge of WMS platforms (experience with Mintsoft is a plus).

• Strong analytical and problem-solving skills, with a genuine eye for detail.

• Confidence investigating discrepancies and driving them to resolution, not just flagging them.

• Excellent organisational skills and the ability to manage competing priorities.

• Strong communication skills — you'll be liaising with customers, auditors, and internal teams alike.

• Proficiency in Microsoft Office, particularly Excel.

• Comfortable working independently and taking ownership, while collaborating across teams.

• Physically able to move inventory and be on your feet for extended periods when needed.

Why Join Farfill? What you'll get from us

• Real ownership: Inventory accuracy across the site is yours to drive — not just monitor.

• Direct impact: Be a key player in a fast-growing business where your work directly shapes customer trust and operational performance.

• Close collaboration: Work closely with the co-founders and Operations Manager, gaining exposure most controller roles don't offer.

• Growth opportunities: Room to develop professionally as we expand across new sites and markets.

• Dynamic culture: A fun, fast-moving team that values adaptability and getting stuck in.

• Competitive package: Competitive salary and benefits, including 24 days holiday plus public holidays.

At Farfill, we know that diversity drives innovation and creativity. We are committed to creating and maintaining a workplace where all employees feel valued and empowered to bring their most authentic selves to work. We recognise that diversity goes beyond visible differences such as race, gender, age, and ethnicity, and encompasses a broad spectrum of backgrounds, experiences, perspectives, and abilities. We encourage individuals from all backgrounds to apply!