Inventory Control & Quality Assurance Operations Manager, EU ICQA

Amazon Inc.; Peterborough; On-site; GBP 55,000 - 90,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an ICQA Operations Manager to own Inventory Control and Quality Assurance within our fulfilment centre.

You will lead process discipline,Analyze KPIs and drive improvements across shifts and departments to protect inventory integrity and ensure customer obsession. The role requires a Bachelor's degree and fluent English, with experience in auditing, risk management, and leading high-performance teams in distribution or logistics.

Qualifications

• Bachelor's degree with strong analytical skills and business acumen.
• Experience auditing, risk management, or quality systems.
• Proven ability to lead and develop high-performance teams.

Responsibilities

• Master process paths and ensure discipline across shifts and departments.
• Review KPIs daily/weekly/monthly and analyze inventory integrity.
• Collaborate with managers on projects and system enhancements.
• Work with Loss Prevention to enforce policies and procedures.
• Communicate policies to Operations leaders and support hiring.
• Participate in interviewing and hiring new managers.

Skills

English fluency

Auditing

Leadership

Stakeholder influence

Education

Bachelor's degree or equivalent

Tools

Data analysis tools

Supply chain concepts

Job description

Inventory Control & Quality Assurance Operations Manager, EU ICQA

Job ID: 10581755 | Amazon UK Services Ltd.

Do you aim to have a dynamic impact on the world?
Are you up for creating solutions and solving tomorrow’s problems today?
Then we have the opportunity for you!

We’re seeking an efficient ICQA Operations Manager to take ownership of our fulfilment centre Inventory Control and Quality Assurance (ICQA). Our fulfilment centres sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfilment centre, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.

These fulfilment centres are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.

Key job responsibilities

• Gain expertise in key fulfillment center process paths, as well as exception handling; we’ll need you to ensure that process discipline is adhered to across all shifts and departments
• Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviors/processes that could impact on inventory integrity
• Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements
• Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures
• Liaise with Operations Managers, Senior Operations Managers, and General Managers to aid the communication of all policies related to process discipline
• Support in Interviewing and hiring new Managers

Basic Qualifications

• Bachelor's degree or equivalent
• Speak, write, and read fluently in English

Preferred Qualifications

• Experience in auditing, risk management, compliance, program management, or quality management systems
• Experience within a distribution center, logistics, or manufacturing environment
• Experience of managing and developing a high performance team
• Experience influencing at all levels within an organization, particularly at the executive level
• Knowledge of supply chain management concepts - forecasting, planning, sourcing, optimization and logistics or equivalent
• Advanced proficiency in data analysis tools and software

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Location: US, South Carolina, West Columbia