International Customer Quality Engineer

Gotion; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

Gotion is seeking a skilled Quality Manager to drive customer interface across international accounts and lead end-to-end quality improvements. The role focuses on investigating complaints, coordinating cross-functional teams, and ensuring effective corrective actions with a global client base.

The successful candidate will manage warranty and claims, monitor market quality indicators, and collaborate with R&D, manufacturing, procurement, and after-sales teams to achieve quality excellence.

Qualifications

• Bachelor's degree or above in Mechanical Engineering, Electronics, Automotive Engineering, Materials Science, Chemistry, or related fields.
• Minimum 5 years of quality management experience.
• Experience in new energy vehicles, power battery, or related industries is highly preferred.

Responsibilities

• Serve as the primary quality contact for international customers, addressing inquiries and providing professional quality support.
• Prepare and submit customer complaint analysis reports; present product quality issues to clients in a timely manner.
• Lead or participate in weekly/monthly quality meetings, project reviews, and topic-specific sessions with customers.
• Investigate customer quality complaints by coordinating cross-functional teams (R&D, manufacturing, supply chain) for root cause analysis and corrective actions.
• Drive end-to-end closure of customer quality issues, evaluate effectiveness of improvement measures, and promote preventive actions across the organization.
• Manage quality-related claims including confirmation, appeal, transfer, and internal accountability tracking.
• Lead responsibility identification and claim transfer for market repair costs, ensuring cost control and process compliance.
• Track and analyze key market quality indicators such as field failure rate and negative list metrics.
• Compile monthly and annual after-sales quality reports to support management decision-making.
• Maintain issue list management mechanism for dynamic monitoring and early warning.
• Assist the company's major quality issue task force in handling critical after-sales incidents.
• Collaborate closely with R&D, production, procurement, and after-sales departments to provide quality support and drive overall quality excellence.

Skills

Quality management

IATF16949 knowledge

APQP/PPAP

8D problem solving

Root cause analysis

English communication

Education

Bachelor's degree in Engineering

Tools

Excel

PowerPoint

MS Office

Job description

Business travel: 50 % of working time spent at customer sites, travel is within Europe.

Job Responsibilities

1. Customer Interface & Relationship Management

• Serve as the primary quality contact for international customers, addressing inquiries and providing professional quality support.
• Prepare and submit customer complaint analysis reports; present product quality issues to clients in a timely manner.
• Lead or participate in weekly/monthly quality meetings, project reviews, and topic-specific sessions with customers.

2. Quality Improvement & Issue Closure

• Investigate customer quality complaints by coordinating cross-functional teams (R&D, manufacturing, supply chain) for root cause analysis and corrective actions.
• Drive end-to-end closure of customer quality issues, evaluate effectiveness of improvement measures, and promote preventive actions across the organization.

3. Warranty & Claim Management

• Manage quality-related claims including confirmation, appeal, transfer, and internal accountability tracking.
• Lead responsibility identification and claim transfer for market repair costs, ensuring cost control and process compliance.

4. Market Quality Monitoring & Reporting

• Track and analyze key market quality indicators such as field failure rate and negative list metrics.
• Compile monthly and annual after-sales quality reports to support management decision-making.
• Maintain issue list management mechanism for dynamic monitoring and early warning.

5. Cross-Functional Collaboration & Major Issue Support

• Assist the company's major quality issue task force in handling critical after-sales incidents.
• Collaborate closely with R&D, production, procurement, and after-sales departments to provide quality support and drive overall quality excellence.

Qualifications

Education

• Bachelor's degree or above in Mechanical Engineering, Electronics, Automotive Engineering, Materials Science, Chemistry, or related fields.

Experience

• Minimum 5 years of quality management experience.
• Experience in new energy vehicles, power battery, or related industries is highly preferred.

Technical Skills

• Proficient in QC tools (7 QC tools, 8D report) for problem analysis and resolution.
• Solid knowledge of IATF16949 / ISO9000 / VDA6.3 standards and APQP, FMEA, SPC, MSA, PPAP core tools.
• Strong command of Excel, PowerPoint, and other MS Office applications for data analysis and reporting.
• English proficiency at a working level – capable of writing technical reports and conducting communication in English.

Core Competencies

• High sense of responsibility and professional integrity; self-disciplined and ethical.
• Rigorous work style with strong execution ability; open to innovation and continuous improvement.
• Excellent team player who thrives under pressure in a fast-paced environment.
• Strong interpersonal and communication skills to effectively coordinate with both internal teams and external customers.
• IATF16949 internal auditor certification is a plus.