Internal Sales Representative - Lighting

GI Group Main Account; Leicester Forest East; Vor Ort; GBP 21.000 - 32.000; Vollzeit

Benefits dieser Stelle

Discretionary bonus scheme

20 days annual leave + bank holidays

Company pension scheme

Free on-site parking

Ongoing training and development

Supportive working environment

Zusammenfassung

GI Group Main Account is seeking an Internal Sales Representative - Lighting to join their team and drive customer relationships in the UK lighting wholesale market. You will be the first point of contact for enquiries, handling orders, pricing, and quotations while supporting the external sales force.

The role requires 1–2 years in sales or customer service, excellent communication, and accuracy in a fast-paced environment.

Qualifikationen

• 1-2 years' experience in a sales, customer service, internal sales, or similar role.
• Excellent written and verbal communication skills.

Aufgaben

• Respond to customer enquiries via phone, email, and online channels.
• Provide product information, pricing, and availability updates.
• Prepare accurate and competitive quotations tailored to customer requirements.
• Follow up quotations to maximise sales opportunities and secure orders.
• Process customer orders accurately and efficiently.
• Book supplier deliveries into the ERP system.
• Coordinate with warehouse and logistics to ensure on-time dispatch.
• Build and maintain relationships with new and existing customers.
• Support external sales team with reporting, lead tracking, and administration.
• Keep CRM records up to date with accurate sales activity data.
• Resolve customer queries and issues promptly and professionally.

Kenntnisse

Customer service

Sales experience

CRM systems

ERP systems

MS Office

Communication skills

Organisational skills

Tools

CRM software

ERP system

MS Office

Jobbeschreibung

Internal Sales Representative - Lighting

Internal Sales Representative - Lighting

Salary: Depending on experience + Discretionary bonus

Job Type: Full-time, Permanent

Hours: Monday - Friday 08:00 - 17:00

Established distributor supplying lighting products to the UK's electrical wholesale market is looking for an enthusiastic

Internal Sales Executive to join the team.

This is an excellent opportunity for someone with sales or customer service experience who enjoys building strong customer relationships, delivering outstanding service, and contributing directly to business growth. As the first point of contact for many of our customers, you'll play a vital role in converting enquiries into orders and helping us maintain our reputation for excellent service.

The Role

Working closely with both customers and the external sales team, your responsibilities will include:

• Responding to customer enquiries via phone, email, and online channels.
• Providing product information, pricing, and availability updates.
• Preparing accurate and competitive quotations tailored to customer requirements.
• Following up quotations to maximise sales opportunities and secure orders.
• Processing customer orders accurately and efficiently.
• Booking supplier deliveries into the ERP system.
• Coordinating with warehouse and logistics teams to ensure on-time dispatch.
• Building and maintaining strong relationships with new and existing customers.
• Supporting the external sales team with reporting, lead tracking, and administration.
• Keeping CRM records up to date and maintaining accurate sales activity data.
• Resolving customer queries and issues promptly and professionally.
• At least 1-2 years' experience in a sales, customer service, internal sales, or similar role.
• Excellent written and verbal communication skills.
• Strong organisational and time-management abilities.
• High level of accuracy and attention to detail.
• Confident using Microsoft Office, including Word, Excel, and Outlook.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• A proactive, customer-focused approach with a willingness to learn.
• Ability to work independently and as part of a team.
• Experience within the lighting, electrical wholesale, or electrical products sector.
• Previous experience using CRM and ERP systems.

What We Offer

• Salary DOE
• Discretionary bonus scheme
• 20 days annual leave plus bank holidays
• Annual leave increases by 1 day per year of service, up to 25 days plus bank holidays
• Company pension scheme
• Free on-site parking
• Ongoing training and development opportunities
• Supportive and friendly working environment

This role would suit someone who has experience in: Internal Sales Executive, Internal Sales Representative, Sales Executive, Sales Support Executive, Customer Service Executive, Customer Sales Advisor, Account Executive, Sales Coordinator, Sales Administrator, Business Development Executive, Customer Account Manager, Internal Account Manager, Sales Advisor, Trade Counter Sales, Customer Service Advisor

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