Internal Sales Representative

Omega Resource Group; Wincanton; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Annual bonus scheme

Private healthcare and dental cover

Company pension scheme

Life assurance and income protection

Cycle to Work scheme

28 days holiday

Early finish every Friday

Training and development in specialist

Long-term career progression

Job summary

Omega Resource Group is seeking an Internal Sales Representative in North Somerset to support customers from enquiry through to order placement within a fast-paced engineering sales office.

You will work closely with external sales, engineering teams and other departments, providing technical and commercial guidance to identify optimal solutions and ensure high-quality customer service throughout the sales process.

Qualifications

• Experience in internal or technical sales within engineering sectors.
• Knowledge of electrical/mechanical engineering principles is advantageous.
• Strong communication and relationship-building skills are essential.
• Experience with CRM/ERP systems is beneficial.

Responsibilities

• Act as the first point of contact for customer enquiries with technical and commercial support.
• Evaluate customer specifications and requirements to identify suitable solutions.
• Prepare accurate quotations and proposals within set response times.
• Support customers with product selection and technical guidance.
• Coordinate with external sales and engineering teams to progress enquiries and orders.
• Ensure enquiries progress from initial contact to order receipt.

Skills

Internal sales experience

Technical sales

Engineering knowledge

CRM/ERP familiarity

Microsoft Office

Education

Engineering NVQ/BTEC/HNC

Tools

Microsoft Dynamics

Sage

Job description

Job Title: Internal Sales Representative

Contract: Permanent

Location: North Somerset

Salary: Up to £35,000 + Bonus + Private Healthcare + Excellent Benefits

Role Overview - Internal Sales Representative

Our client is a leading engineering and industrial automation business looking to strengthen its commercial team with the appointment of an Internal Sales Representative. Working within a fast-paced sales office environment, you will provide technical and commercial support to customers from initial enquiry through to order placement. This is an excellent opportunity for either an engineering professional looking to move into technical sales or an experienced internal sales professional seeking a role within a specialist engineering environment.

As an Internal Sales Representative you will work closely with customers, external sales personnel and internal departments, supporting the selection of engineered products and delivering exceptional customer service throughout the sales process.

Key Responsibilities - Internal Sales Representative

• Act as the first point of contact for customer enquiries and provide technical and commercial support.
• Evaluate customer specifications, technical requirements and commercial considerations to identify suitable solutions.
• Prepare accurate quotations and proposals within agreed response times.
• Support customers with product selection and technical guidance.
• Liaise with external sales personnel, engineering teams and other departments to support enquiry progression and order conversion.
• Ensure customer enquiries are managed efficiently from initial contact through to order receipt.
• Maintain accurate customer and quotation records using CRM and business systems.
• Deliver outstanding customer service and maintain strong customer relationships.
• Work collaboratively with colleagues to achieve departmental objectives and business targets.
• Support the continued growth and success of the sales department.

Key Experience & Requirements - Internal Sales Representative

• Previous experience within Internal Sales, Technical Sales, Sales Engineering, Applications Engineering or a similar customer-facing engineering role.
• An engineering qualification such as NVQ, BTEC, HNC or equivalent would be advantageous.
• Knowledge of electrical and/or mechanical engineering principles.
• Experience with industrial equipment, automation systems, actuators, valves or control products would be highly beneficial.
• Strong communication and relationship-building skills.
• Excellent organisational skills with a high level of attention to detail.
• Self-motivated with the ability to work effectively both independently and as part of a team.
• Good IT literacy, including Microsoft Outlook, Word, Excel and Teams.
• Experience using CRM or ERP systems such as Microsoft Dynamics or Sage would be advantageous.

What We Can Offer - Internal Sales Representative

• Salary up to £35,000 depending on experience.
• Annual bonus scheme.
• Private healthcare and dental cover.
• Company pension scheme.
• Life assurance and income protection benefits.
• Cycle to Work scheme.
• 28 days holiday.
• Early finish every Friday.
• Ongoing training and development within a specialist engineering business.
• Long-term career progression opportunities within a growing organisation.