Internal Sales Representative

Hanson Quarry Products Europe Limited; Manchester; On-site; GBP 27,000 - 37,000; Full time

Job summary

Heidelberg Materials UK is seeking an Internal Sales Representative to partner with Territory Sales Managers, generate new business, and manage customer accounts from lead to order. You will deliver excellent service, maintain robust pipelines, and use CRM tools to track progress.

Salary is £27,000 to £37,000 depending on experience, with full-time hours and opportunities to influence growth in a large-scale construction materials business.

Qualifications

• Strong communication and interpersonal skills.
• Ability to build relationships and influence customers.
• A proactive and results-driven approach to sales.
• Excellent organisational skills with multiple priorities.
• Strong customer focus and commitment to high service levels.
• GCSEs, A Levels or equivalent qualification.

Responsibilities

• Partner with Territory Sales Managers to maximise sales opportunities.
• Generate new business through proactive outbound calling and structured sales activity.
• Develop and manage existing and prospective customer accounts.
• Deliver outstanding customer service and build long-term relationships.
• Create and maintain sales pipelines to support revenue growth.
• Use market intelligence and tools to identify opportunities.
• Prepare quotations, tenders and major contract opportunities.
• Attend meetings and share market intelligence with teams.

Skills

Communication skills

Interpersonal skills

Proactive sales mindset

Organisational skills

Customer focus

Education

GCSEs / A Levels or equivalent

Tools

SAP

CRM systems

Microsoft Office

Job description

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

Internal Sales Representative Salary: £27,000 - £37,000 Dependent on experience

What You’ll Be Doing

• Partner with Territory Sales Managers to maximise sales opportunities through volume, revenue, margin and product mix growth.
• Generate new business through proactive outbound calling and structured sales activity.
• Develop and manage both existing and prospective customer accounts, including cash and account customers.
• Deliver outstanding customer service and build strong, long-term customer relationships.
• Create and maintain effective sales pipelines to support sustainable revenue growth.
• Utilise market intelligence and sales tools, including Barbour ABI, LinkedIn, CRM systems and referral networks, to identify new opportunities.
• Develop direct-to-site opportunities and explore new routes to market.
• Complete structured customer call cycles and maintain accurate records of all customer interactions.
• Manage accounts through approved sales processes, including Customer Management Plans (CMPs), CRM and company systems.
• Provide end-to-end account management, including the resolution of customer queries and complaints.
• Follow up quotations and sales leads promptly, ensuring opportunities are accurately tracked and recorded.
• Support the preparation and administration of quotations, tenders, local authority bids and major contract opportunities.
• Gather and share relevant market intelligence with management and commercial teams.
• Prepare reports, presentations and business updates for internal and external stakeholders.
• Attend and contribute to commercial, operational and customer meetings when required.

What We’re Looking For

Essential Skills & Experience

Strong communication and interpersonal skills.

Ability to build relationships and influence customers effectively.

A proactive and results-driven approach to sales.

Excellent organisational skills with the ability to manage multiple priorities.

Strong customer focus and commitment to delivering high levels of service.

Qualifications

Good standard of education, such as GCSEs, A Levels or equivalent diploma qualifications.

Desirable Experience

Previous experience in a sales, account management or customer-facing role. Working knowledge of SAP, CRM systems, and Microsoft Office applications.

Why Join Us?

This role offers the opportunity to become an integral part of a collaborative sales team, helping to drive business growth while developing your commercial and customer relationship skills. You'll work with industry-leading products, gain valuable market insight, and have the opportunity to make a real impact on our business performance.

We are also committed to fostering an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business. We recognise that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement. As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.

We believe in building a workplace that is dedicated to promoting inclusivity and diversity. We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive. Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.

Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities.

We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.