Internal Sales Executive

Hayley Group Limited; Thurrock; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Life assurance

Health care schemes

Company pension

23 days holiday + public holidays

Wellness programmes

Uniform & PPE provided

Hayley Academy training

Job summary

Hayley Dexis in West Thurrock is seeking an Internal Sales Executive to handle inquiries, process orders and quotations, and assist walk‑in customers with product knowledge.

You will follow up on outstanding queries, upsell where possible, and contribute to a fast-paced, customer‑facing environment. Training in MRO/engineering products is provided and progression is encouraged.

Qualifications

• Experience in internal sales or customer service environment.
• Background in engineering/manufacturing preferred but open to crossover sectors.
• Knowledge of MRO/Engineering products is ideal, but full training provided.
• Proactive and self-motivated with strong organisational skills.

Responsibilities

• Respond to incoming enquiries and customer queries.
• Process orders and provide accurate quotations.
• Be the face of our trade counter for walk‑in customers with product knowledge.
• Follow up on outstanding enquiries and look for upsell opportunities.

Skills

Customer service

Negotiation

Communication

Time management

Teamwork

Work under pressure

Job description

Job Type: Permanent

Location: West Thurrock

Hours: 40 hours per week, Monday – Friday

Competitive Salary & Benefits

At Hayley Dexis we’ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do. We are entering an exciting period of growth and our 1,400 people, doing things the “Hayley Way” along with industry leading customer service are central to our success.

We’re excited to offer a brilliant opportunity for an Internal Sales person to make a real impact based at our branch in West Thurrock.

About the Internal Sales Executive role:

You’ll be undertaking tasks such as responding to incoming enquiries, responding to customer queries and processing orders. Expect to be on the phone as well as being the face of our trade counter, providing expert knowledge and assistance to any walk‑in customers. You’ll proactively follow up on outstanding customer enquiries, prepare accurate quotations, and look for opportunities to upsell and add value.

We’re looking for someone confident and proactive, who isn’t afraid to get stuck into a range of tasks. You’ll have prior experience in internal sales as well as ideally a background in engineering or manufacturing, but we are open to cross-over sectors. Some experience with procurement would be highly advantageous.

What we’re looking for in our Internal Sales Executive:

• Knowledge of MRO/Engineering products is ideal, but full training will be provided
• Prior internal sales experience or experience within a customer service / administrative environment.
• Excellent negotiation and communication skills
• Self-motivated, with strong organisational and time-management skills
• Ability to work independently and as part of a team
• Work well under pressure in a fast‑paced environment

What you’ll get in return:

• From 23 days annual leave (plus public/bank holidays)
• Life assurance cover (x2 salary)
• Invitation to healthcare schemes
• Company pension scheme
• Wellness programmes
• Uniform and PPE provided
• Training and development provided through our own Hayley Academy

What to expect from our recruitment process:

1. Initial screening
2. Microsoft Teams interview with our Talent Acquisition Advisor
3. Face to face interview either in-person or Microsoft Teams
4. Decision outcome

We’ll close this role on 27th September, but may do so earlier if we receive strong interest so don’t miss out.

Need any reasonable adjustments? Just give our talent acquisition team a shout.

Any questions on your mind? Please reach out to us at [e-mail]