Internal Sales Executive

JAM Recruitment Ltd; Burntwood Green; On-site; GBP 28,000 - 30,000; Full time

Job summary

JAM Recruitment Ltd is seeking an Internal Sales Executive based in Burntwood. This full-time, permanent position offers a salary between £28,000 and £30,000 per annum.

The role involves generating new business through proactive outbound calls, nurturing customer relationships, and guiding clients towards appropriate products and services.

Previous sales experience and strong communication skills are essential for success in this customer-focused environment.

Qualifications

• Previous experience in a sales or customer-facing role is desirable.
• Strong verbal and written communication skills.
• Ability to build rapport quickly with customers.

Responsibilities

• Proactively contact prospective customers.
• Manage sales enquiries from contact to completion.
• Work closely with customer service and finance teams.

Skills

Sales experience

Communication skills

Organisational skills

Customer relationship management

IT skills

Tools

CRM systems

Microsoft Office

Job description

The Internal Sales Executive position in Burntwood offers a salary of £28,000 to £30,000 per annum on a full‑time, permanent basis. This customer‑focused role involves generating new business through proactive outbound calls, nurturing relationships with prospective and existing clients, and guiding them toward suitable products and services.

What you’ll be doing

• Proactively contact prospective customers to introduce our products and services and create new sales opportunities.
• Speak with both new and existing customers, building trust and developing long‑term relationships.
• Ask the right questions to understand customer requirements and recommend suitable solutions from our product range.
• Manage sales enquiries from initial contact through to quotation, negotiation and completion.
• Keep in touch with customers after quotations and enquiries to progress opportunities and secure orders.
• Deliver clear product information and presentations where required.
• Maintain accurate customer details, notes, quotations and activity records using CRM and internal systems.
• Process and monitor quotations, purchase orders and follow‑up actions.
• Work closely with Customer Service and Finance teams to ensure orders and customer queries are handled efficiently.
• Monitor your own pipeline, sales activity, targets and commission performance.
• Produce regular sales updates and reports for management.
• Keep up to date with market developments, customer demand and competitor activity.
• Work towards agreed monthly, quarterly and annual sales objectives.

What we’re looking for

• Previous experience in a sales, telesales, business development or customer‑facing role is desirable.
• A confident and professional telephone manner, with strong verbal and written communication skills.
• The ability to build rapport quickly and maintain positive customer relationships.
• A proactive approach to finding opportunities and following up leads.
• Strong organisational skills, with the ability to manage several tasks and priorities at once.
• A customer‑first mindset and a practical approach to resolving queries.
• Comfortable working to targets in a fast‑paced environment.
• Good attention to detail, particularly when preparing quotes and updating records.
• Basic IT skills and confidence using CRM systems, Microsoft Office or similar software.
• This is an office based position which is commutable from Cannock, Walsall or Burntwood.