Internal Sales (Edinburgh)

ASD Limited; City of Edinburgh; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Life assurance

Contributory pension (5% matched)

Discount cards for shops and restaurants

Gym and health club discounts

Holiday trading

Cycle to work scheme

Medicash (healthcare) programme

Employee assistance programme

Lifetime financial wellbeing

Job summary

A leading metal stockholder in Edinburgh seeks a motivated Internal Sales person to manage customer relationships and drive revenue growth. Responsibilities include handling inquiries, onboarding new clients, and maintaining accurate records. Ideal candidates have proactive sales experience, strong communication skills, and proficiency in CRM and Microsoft Office. The role offers a competitive salary along with an attractive benefits package including life assurance, pension contributions, and health club discounts.

Qualifications

• Proven experience in a proactive sales or account management role, preferably in steel or manufacturing.
• A stable career history and high level of organisation.
• Confidence in using CRM systems and Microsoft Office applications.
• High level of organisation and attention to detail.
• Confident using CRM systems and Microsoft Office applications.
• A stable career history.

Responsibilities

• Manage inbound calls and enquiries effectively to maximise conversion and revenue.
• Identify and onboard creditworthy new customers.
• Develop and deliver structured outbound sales activity.
• Build strong customer relationships to increase spend and account value.
• Maintain accurate customer records in CRM systems.
• Maintain accurate customer records across systems (e.g., Aurea).
• Collaborate with Sales Manager and site team to hit targets for volume and margin.
• Prepare accurate quotations and pricing updates with timely follow-up.
• Resolve customer queries and disputes and escalate as needed, raising QM cases when required.
• Support credit control to ensure on-time payments within terms.
• Stay informed on market conditions to guide customers' decisions.

Skills

Proactive sales or account management experience

Strong commercial awareness

Excellent communication skills

Relationship-building skills

Organisational skills

Confident using CRM systems

Stable career history

Tools

Microsoft Office

Job description

ASD Ltd is one of the leading metal stockholders and processing suppliers in the UK. We are renowned for supplying a diverse range of ferrous and non-ferrous products. Our extensive in-house processing portfolio in combination with our expertise enables us to deliver cost efficient metal solutions and high-quality steel products.

We are passionate about sustainability and aim to transform our industry by playing an active role in building a sustainable future for our employees, customers, community and future generations.

Role Overview

Due to growth and expansion we are seeking a motivated, target-driven and commercially focused Internal Sales person to join our busy sales office in Edinburgh. This is a key role responsible for maintaining and developing customer relationships, driving revenue growth, preparing accurate quotes and supporting external sales colleagues.

The successful candidate will demonstrate strong communication skills, commercial awareness and the ability to manage multiple customer accounts effectively in a fast-paced environment.

This is an office-based role.

Key Responsibilities

• Manage inbound calls and enquiries effectively, maximising conversion, revenue and margin on every opportunities.
• Identify, target and onboard creditworthy new customers in line with company procedures and growth strategy.
• Develop and deliver a structured programme of outbound sales activity, including promotional and cold calls, ensuring agreed contact targets with both existing customers and prospects are achieved.
• Build and develop strong customer relationships to understand requirements and increase spend, purchase frequency and account value.
• Monitor and improve conversion ratios across active, dormant and prospective accounts.
• Maintain accurate and up-to-date customer records across all systems (inc Aurea) ensuring full visibility and traceability of activities.
• Work closely with the Sales Manager and wider site team to achieve individual and site targets for volume, margin and activity.
• Prepare accurate quotations and updated pricing for customers, ensuring timely and effective follow-up.
• Proactively manage and resolve and customer queries, disputes and issues, escalating to General Manager where required and raising Quality Management (QM) cases where required.
• Support credit control, working with customers and internal teams to ensure payments are made on time and within terms.
• Maintain a strong awareness of market conditions, pricing movements and supply chain changes, communicating these effectively and clearly to customers so informed decisions can be made.

Candidate Profile

• Proven experience in a proactive sales or account management role (preferably within steel, metals, manufacturing or industrial sectors).
• Strong commercial awareness and results-driven mindset.
• Excellent communication and relationship-building skills.
• High level of organisation and attention to detail.
• Confident using CRM systems and Microsoft Office applications.
• A stable career history.

What we offer:

As well as a competitive salary we also offer an attractive benefits package which includes:

• Life assurance
• Contributory pension (5% employee contribution matched by the company)
• Discount cards for shops and restaurants
• Gym and health club discounts
• Holiday trading
• Cycle to work scheme
• Medicash (healthcare) programme
• Employee assistance programme
• Lifetime financial wellbeing

Please note, due to the safety critical nature of our business, we carry out drug and alcohol testing, both pre-employment and throughout employment. We have a zero-tolerance approach.