Internal Sales Coordinator

Your Recruiters Limited; Birmingham; On-site; GBP 25,000 - 31,000; Full time

Job summary

Your Recruiters Limited is seeking an Internal Sales Coordinator on a permanent contract in Minworth, Sutton Coldfield. Hours are 8.30am–5.00pm, Monday to Friday (37.5 hours/week).

Salary is £28,080 per annum. The role focuses on managing and growing the customer base within an assigned territory, maintaining records, processing orders, and driving revenue through upselling and cross-selling while delivering best-in-class customer service.

Qualifications

• Experience in sales coordination or order processing preferred.
• Excellent communication and problem-solving skills.
• Attention to detail and accuracy in customer records.
• Ability to reactivate dormant accounts and grow revenue.

Responsibilities

• Manage and grow customer base within assigned territory.
• Maintain accurate customer records.
• Process and manage customer orders.
• Identify upselling and cross-selling opportunities.
• Provide timely responses to inquiries and resolve issues.
• Collaborate with internal departments on sales initiatives.
• Support accounts receivable and credit integrity.

Skills

Customer service

Account management

Orders processing

Upselling

Cross-selling

Interdepartmental collaboration

Credit control

StelPlan data entry

Tools

StelPlan

Job description

Internal Sales Coordintaor – Permanent Contract

Location: Minworth, Sutton Coldfield

Hours of Work: 8.30am – 5.00pm – Mon – Fri (37.5hrs)

Salary: £28,080pa

Are you ready to shape the future of aerospace and defence?

Our client is a leading company supplying into the aerospace and defence sectors:

• We are seeking a dynamic and customer-focused Sales Coordintaor to manage and grow our customer base within an assigned territory.
• Maintaining accurate customer records
• Reactivating dormant accounts, and providing exceptional service
• Processing and managing customer orders
• Generating profitable revenue (identifying upselling / cross selling opportunities)
• Resolving customer issues and providing timely responses to inquiries.

You will also collaborate with internal departments, contribute to sales development initiatives, and ensure account and credit integrity. Strong communication, problem-solving skills, and attention to detail are essential.

Develops, tracks and maintains customer base in assigned territory:

• Completes and maintains all customer records
• Reactivates dormant accounts
• Makes Changes or updates to account information in StelPlan

Provide Best-In-Class customer service:

• Provide timely response to customer requests for status of their orders
• Provide prompt quote response to customers if required
• Return phone calls / messages timely
• Provide technical data to customers upon request
• Provide a timely response to request for missing paperwork, TR's/BOL/Invoices etc if required.
• Communicate with customers in assigned regions, including generating sales and profits from assigned customer base
• Process customer orders
• Provide feedback to Management and Administrative Departments
• Assist in maintaining A/R integrity with all customers in assigned territory
• Execute Management strategy for sales development
• Solicit and respond to customer quotations for various new product initiatives
• Provide feedback to Sales Management and Administrative departments on new product lines
• Promote new product lines with current and prospective account base
• Timely responsiveness to action related e-mails
• Participates in departmental and/or other company meetings

Your Recruiters Limited are an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. All applicants will receive a response, with detailed feedback provided to those unsuccessful at the interview stage