Internal Sales Assistant

High Torque; Scotland; Presencial; GBP 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training and development opportunities

Friendly and supportive working enviro

Descripción de la vacante

High Torque, a well-established fastener distribution company, is seeking an organised and customer-focused individual to join the internal sales team. You will handle enquiries, prepare quotations, process orders, maintain relationships with customers and suppliers, and support the sales office with daily administrative tasks.

The role offers a friendly, supportive environment with training and development opportunities, Monday to Friday hours, and scope to develop within a growing business.

Formación

• Previous experience in an internal sales, customer service, purchasing, or office administration role.
• Experience in fastener/engineering sector is an advantage but not essential.
• Excellent communication and customer service skills.
• Strong organisational skills with good attention to detail.
• Confident using Microsoft Office and computer-based business systems.
• Ability to prioritise workload and work under pressure.
• Positive attitude and willingness to learn.
• Team player who can also work independently.

Responsabilidades

• Processing customer enquiries and preparing quotations.
• Receiving and processing customer orders accurately.
• Building and maintaining strong relationships with customers.
• Liaising with suppliers to obtain prices, availability, and delivery information.
• Raising purchase orders and monitoring supplier deliveries.
• Managing stock replenishment and helping maintain appropriate inventory levels.
• Resolving customer and supplier queries in a professional and timely manner.
• Working closely with the warehouse team to ensure orders are fulfilled efficiently.
• Maintaining accurate records using the company’s software system.
• Supporting the sales team with day-to-day administrative tasks.
• Assisting in achieving company sales and customer service objectives.

Conocimientos

Customer service

Communication

Organisation

Attention to detail

MS Office

Descripción del empleo

We are a well-established fastener distribution company supplying high-quality fastening products to customers across a wide range of industries. We pride ourselves on excellent customer service, product knowledge, and building long-term relationships with our customers and suppliers.

Key Responsibilities

• Processing customer enquiries and preparing quotations.
• Receiving and processing customer orders accurately.
• Building and maintaining strong relationships with customers.
• Liaising with suppliers to obtain prices, availability, and delivery information.
• Raising purchase orders and monitoring supplier deliveries.
• Managing stock replenishment and helping maintain appropriate inventory levels.
• Resolving customer and supplier queries in a professional and timely manner.
• Working closely with the warehouse team to ensure orders are fulfilled efficiently.
• Maintaining accurate records using the company's software system.
• Supporting the sales team with day-to-day administrative tasks.
• Assisting in achieving company sales and customer service objectives.

The Ideal Candidate

• Previous experience in an internal sales, customer service, purchasing, or office administration role.
• Experience within the fastener, engineering, industrial, or distribution sector would be an advantage but is not essential.
• Excellent communication and customer service skills.
• Strong organisational skills with good attention to detail.
• Confident using Microsoft Office and computer-based business systems.
• Ability to prioritise workload and work effectively under pressure.
• Positive attitude with a willingness to learn.
• A team player who can also work independently.

What We Offer

• Competitive salary based on experience.
• Training and development opportunities.
• Friendly and supportive working environment.
• Opportunity to develop within a growing business.
• Monday to Friday working hours with no weekend work.

If you enjoy providing excellent customer service, have strong organisational skills, and would like to become part of a successful and growing fastener distribution business, we'd love to hear from you