Internal Sales Assistant

High Torque; Coatbridge; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Training and development opportunities

Friendly environment

Opportunity to grow with the business

Mon-Fri, no weekend work

Job summary

High Torque is a well-established fastener distribution company seeking an Internal Sales & Purchasing Assistant to join the team in Coatbridge. This varied role combines customer service, sales support, purchasing, and general office administration.

You will process inquiries, quotes, orders, liaise with suppliers for prices and delivery information, manage stock, and support the sales team. The ideal candidate has experience in related roles, excellent communication, strong organisation, and

Qualifications

• Experience in internal sales, customer service, purchasing, or office administration.
• Experience in fastener, engineering or distribution sector is advantageous but not essential.
• Excellent communication and customer service skills.
• Strong organisational skills with good attention to detail.
• Proficient with Microsoft Office and business systems.
• Ability to prioritise workload and work under pressure.
• Positive, proactive team player who can also work independently.

Responsibilities

• Processing customer enquiries and preparing quotations.
• Receiving and processing customer orders accurately.
• Building and maintaining relationships with customers.
• Liaising with suppliers for prices, availability, and delivery information.
• Raising purchase orders and monitoring supplier deliveries.
• Managing stock replenishment and inventory levels.
• Resolving customer and supplier queries in a professional and timely manner.
• Working closely with the warehouse team to ensure orders are fulfilled efficiently.
• Maintaining accurate records using the company's software system.
• Supporting the sales team with day-to-day administrative tasks.
• Assisting in achieving company sales and customer service objectives.

Skills

Communication

Organisation

Customer service

MS Office

Attention to detail

Team player

Job description

We are a well-established fastener distribution company supplying high-quality fastening products to customers across a wide range of industries. We pride ourselves on excellent customer service, product knowledge, and building long-term relationships with our customers and suppliers.

We are looking for a motivated and organised Internal Sales & Purchasing Assistant to join our team. This is a varied role that combines customer service, sales support, purchasing, and general office administration.

Key Responsibilities

• Processing customer enquiries and preparing quotations.
• Receiving and processing customer orders accurately.
• Building and maintaining strong relationships with customers.
• Liaising with suppliers to obtain prices, availability, and delivery information.
• Raising purchase orders and monitoring supplier deliveries.
• Managing stock replenishment and helping maintain appropriate inventory levels.
• Resolving customer and supplier queries in a professional and timely manner.
• Working closely with the warehouse team to ensure orders are fulfilled efficiently.
• Maintaining accurate records using the company's software system.
• Supporting the sales team with day-to-day administrative tasks.
• Assisting in achieving company sales and customer service objectives.

The Ideal Candidate

• Previous experience in an internal sales, customer service, purchasing, or office administration role.
• Experience within the fastener, engineering, industrial, or distribution sector would be an advantage but is not essential.
• Excellent communication and customer service skills.
• Strong organisational skills with good attention to detail.
• Confident using Microsoft Office and computer-based business systems.
• Ability to prioritise workload and work effectively under pressure.
• Positive attitude with a willingness to learn.A team player who can also work independently.

What We Offer

• Competitive salary based on experience.
• Training and development opportunities.
• Friendly and supportive working environment.
• Opportunity to develop within a growing business.
• Monday to Friday working hours with no weekend work.

If you enjoy providing excellent customer service, have strong organisational skills, and would like to become part of a successful and growing fastener distribution business, we'd love to hear from you