Internal Sales Agent

Heidelberg Materials AG; Greater London; On-site; GBP 22,000 - 37,000; Full time

Job summary

Heidelberg Materials is seeking an Internal Sales Representative to join our team in Victoria Deep. You will develop customer accounts, build strong relationships and deliver exceptional service while driving commercial success.

You will manage a portfolio, generate new business, coordinate with internal teams, and process orders in SAP, ensuring timely quotations and smooth order fulfilment.

Qualifications

• Excellent communicator with strong commercial awareness and a customer-first mindset.
• Enjoys building relationships, identifying opportunities and working collaboratively.
• Comfortable making outbound calls and generating new business opportunities.
• Strong organisational and administrative skills; able to manage multiple priorities.

Responsibilities

• Managing an assigned portfolio of customers and building long-term relationships.
• Identifying and securing new business opportunities through outbound sales.
• Developing relationships with key decision-makers and understanding customer needs.
• Creating and managing customer contact plans to maximise sales opportunities.
• Pricing products and services in line with commercial guidelines.
• Supporting market analysis and opportunities for growth and market share.
• Acting as a trusted contact for customer enquiries via phone and email.
• Producing accurate quotations meeting customer requirements.
• Resolving customer issues professionally to ensure positive outcomes.
• Collaborating with internal teams for smooth order fulfilment and service delivery.
• Taking ownership of customer communications throughout the sales process.
• Managing sales administration accurately and efficiently.
• Processing payments for cash sales transactions.
• Maintaining accurate customer information in company systems.
• Supporting colleagues across the Customer Service Centre.
• Developing knowledge across the team for flexibility and continuity.
• Assisting with order placement and amendments.
• Processing customer orders in SAP and related systems.
• liaising with operations and transport for delivery solutions.
• Providing clear, timely updates on orders.

Skills

Communication

Commercial awareness

Customer-focused

Relationship building

Outbound calling

Organisational skills

IT skills

Microsoft Office

SAP order processing

Tools

SAP

Job description

Internal Sales Representative

Salary: Up to £36,500 Dependent on experience

Location: Victoria Deep

Build Relationships. Drive Growth. Deliver Exceptional Service.

About us

At Heidelberg Materials, we're looking for a motivated and customer-focused Internal Sales Representative to join our team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and has a passion for delivering outstanding service while driving commercial success.

What You'll Be Doing

Growing and Developing Customer Accounts

• Managing an assigned portfolio of customers and building strong, long-term relationships.
• Identifying and securing new business opportunities through proactive outbound sales activity.
• Developing meaningful relationships with key decision-makers and understanding customer needs.
• Creating and managing customer contact plans to maximise sales opportunities.
• Pricing products and services in line with agreed commercial guidelines.
• Supporting market analysis and identifying opportunities for growth and increased market share.

Delivering an Outstanding Customer Experience

• Acting as a trusted point of contact for customer enquiries via phone and email.
• Producing accurate and timely quotations that meet customer requirements.
• Resolving customer issues and complaints professionally, ensuring positive outcomes whenever possible.
• Working collaboratively with internal teams to ensure smooth order fulfilment and service delivery.
• Taking ownership of customer communications and maintaining regular contact throughout the sales process.

Supporting Sales and Order Administration

• Managing sales administration activities accurately and efficiently.
• Processing payments for cash sales transactions.
• Maintaining accurate customer information and records within company systems.
• Supporting colleagues across the wider Customer Service Centre when required.
• Developing knowledge across the team to provide flexibility and support business continuity.

Order Management Support

• Assisting with order placement and amendments when required.
• Processing customer orders accurately within SAP and associated systems.
• Liaising with operational and transport teams to provide realistic delivery solutions.
• Ensuring customers receive clear and timely updates regarding their orders.

What We're Looking For

You’ll be an excellent communicator with strong commercial awareness and a customer-first mindset. You enjoy building relationships, identifying opportunities, and working collaboratively to achieve results.

You’ll ideally have:

• Previous experience in sales, customer service, account management, or a commercial support role.
• Strong relationship-building and communication skills.
• Confidence making outbound calls and generating new business opportunities.
• Excellent organisational and administrative skills.
• The ability to manage multiple priorities in a fast-paced environment.
• A proactive approach to problem-solving and customer care.
• Good IT skills, with experience using business systems and Microsoft Office applications.
• Experience within the construction materials, manufacturing, distribution, or related industries would be beneficial, although not essential.

Why Heidelberg Materials?

At Heidelberg Materials, we are committed to creating an inclusive workplace where everyone can thrive. We value diverse perspectives, encourage innovation, and invest in the development of our people. You'll be part of a supportive team where your contribution is recognised and where there are opportunities to develop your career within a global organisation.

If you're passionate about sales, customer service, and building lasting customer relationships, we'd love to hear from you.