Internal Sales Agent

Heidelberg Materials; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Heidelberg Materials UK is seeking an Internal Sales Representative to manage a portfolio of customers in a defined area from Victoria Deep. You will drive growth, build strong relationships, and deliver exceptional service while supporting external sales colleagues and operations.

The role focuses on outbound sales, creating quotations, handling orders in SAP, and ensuring accurate information across systems.

Qualifications

• Experience in sales, customer service, account management, or a commercial support role.
• Strong relationship-building and communication skills.
• Confidence making outbound calls and generating new business opportunities.
• Excellent organisational and administrative skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive approach to problem-solving and customer care.
• Good IT skills, with experience using business systems and Microsoft Office applications.

Responsibilities

• Managing an assigned portfolio of customers and building strong, long-term relationships.
• Identifying and securing new business opportunities through proactive outbound sales activity.
• Developing meaningful relationships with key decision-makers and understanding customer needs.
• Creating and managing customer contact plans to maximise sales opportunities.
• Pricing products and services in line with agreed commercial guidelines.
• Supporting market analysis and identifying opportunities for growth and increased market share.
• Acting as a trusted point of contact for customer enquiries via phone and email.
• Producing accurate and timely quotations that meet customer requirements.
• Resolving customer issues and complaints professionally, ensuring positive outcomes whenever possible.
• Working collaboratively with internal teams to ensure smooth order fulfilment and service delivery.
• Taking ownership of customer communications and maintaining regular contact throughout the sales process.
• Managing sales administration activities accurately and efficiently.
• Processing payments for cash sales transactions.
• Maintaining accurate customer information and records within company systems.
• Supporting colleagues across the wider Customer Service Centre when required.
• Developing knowledge across the team to provide flexibility and support business continuity.
• Assisting with order placement and amendments when required.
• Processing customer orders accurately within SAP and associated systems.
• Liaising with operational and transport teams to provide realistic delivery solutions.
• Ensuring customers receive clear and timely updates regarding their orders.

Skills

Excellent communicator

Strong commercial awareness

Customer-first mindset

Relationship-building

Outbound sales

Organisational skills

IT skills / Microsoft Office

Tools

SAP

Microsoft Office

Job description

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.

We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement.

At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

Internal Sales Representative

Location: Victoria Deep

Build Relationships. Drive Growth. Deliver Exceptional Service.

At Heidelberg Materials, we’re looking for a motivated and customer-focused Internal Sales Representative to join our team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and has a passion for delivering outstanding service while driving commercial success.

As an Internal Sales Representative, you’ll manage a portfolio of customers within a defined geographical area, identifying opportunities to grow our business through proactive sales activity, customer engagement, and effective account management. Working closely with external sales colleagues and operational teams, you’ll play a key role in helping our customers succeed while contributing to the performance of the business.

What You’ll Be Doing

• Managing an assigned portfolio of customers and building strong, long-term relationships.
• Identifying and securing new business opportunities through proactive outbound sales activity.
• Developing meaningful relationships with key decision-makers and understanding customer needs.
• Creating and managing customer contact plans to maximise sales opportunities.
• Pricing products and services in line with agreed commercial guidelines.
• Supporting market analysis and identifying opportunities for growth and increased market share.

Delivering an Outstanding Customer Experience

• Acting as a trusted point of contact for customer enquiries via phone and email.
• Producing accurate and timely quotations that meet customer requirements.
• Resolving customer issues and complaints professionally, ensuring positive outcomes whenever possible.
• Working collaboratively with internal teams to ensure smooth order fulfilment and service delivery.
• Taking ownership of customer communications and maintaining regular contact throughout the sales process.

Supporting Sales and Order Administration

• Managing sales administration activities accurately and efficiently.
• Processing payments for cash sales transactions.
• Maintaining accurate customer information and records within company systems.
• Supporting colleagues across the wider Customer Service Centre when required.
• Developing knowledge across the team to provide flexibility and support business continuity.

Order Management Support

• Assisting with order placement and amendments when required.
• Processing customer orders accurately within SAP and associated systems.
• Liaising with operational and transport teams to provide realistic delivery solutions.
• Ensuring customers receive clear and timely updates regarding their orders.

What We’re Looking For

You’ll be an excellent communicator with strong commercial awareness and a customer-first mindset. You enjoy building relationships, identifying opportunities, and working collaboratively to achieve results.

You’ll ideally have:

• Previous experience in sales, customer service, account management, or a commercial support role.
• Strong relationship-building and communication skills.
• Confidence making outbound calls and generating new business opportunities.
• Excellent organisational and administrative skills.
• The ability to manage multiple priorities in a fast-paced environment.
• A proactive approach to problem-solving and customer care.
• Good IT skills, with experience using business systems and Microsoft Office applications.
• Experience within the construction materials, manufacturing, distribution, or related industries would be beneficial, although not essential.

Why Heidelberg Materials?

At Heidelberg Materials, we are committed to creating an inclusive workplace where everyone can thrive. We value diverse perspectives, encourage innovation, and invest in the development of our people. You’ll be part of a supportive team where your contribution is recognised and where there are opportunities to develop your career within a global organisation.

If you’re passionate about sales, customer service, and building lasting customer relationships, we’d love to hear from you.