Customer-Focused Internal Sales Administrator

Hales Group; Luton; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Contributory pension

Life assurance

Training & development

Career progression

Job summary

The Hales Group is recruiting an Internal Sales Administrator in Luton. This busy role will see you act as the main contact for customers and suppliers, processing orders and delivering an exceptional service.

You will handle inbound enquiries, produce quotations, monitor deliveries and maintain accurate records. The starting salary is £27,500 with scope for higher pay depending on experience, and a standard full-time schedule from 8:30am to 5pm (Friday finish 4:30pm).

Qualifications

• Experience in Customer Service, Sales Administration or Account Coordination.
• Excellent communication skills and a confident telephone manner.
• Strong organisational and multitasking abilities.

Responsibilities

• Handle inbound customer and supplier enquiries via telephone and email.
• Process and manage customer orders.
• Produce quotations and respond to customer requests.
• Monitor deliveries and provide order updates.
• Resolve customer queries and complaints professionally.
• Liaise with internal departments to ensure orders are fulfilled efficiently.
• Maintain accurate records and update internal systems.
• Produce reports and monitor outstanding orders.
• Build and maintain strong customer relationships.
• Support the wider sales function with administration and communications.

Skills

Customer service

Sales administration

Account coordination

MS Office

Attention to detail

Teamwork

Job description

The Hales Group is recruiting an Internal Sales Administrator in Luton. This busy role will see you act as the main contact for customers and suppliers, processing orders and delivering an exceptional service.

You will handle inbound enquiries, produce quotations, monitor deliveries and maintain accurate records. The starting salary is £27,500 with scope for higher pay depending on experience, and a standard full-time schedule from 8:30am to 5pm (Friday finish 4:30pm).