Internal Sales

Candour Talent Ltd; Newport; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 + 8 days holiday

Life assurance

Enhanced pension scheme

Free secure onsite parking

Job summary

Candour Talent are recruiting an Internal Sales professional to join their client's team in the Newport area. The role is office-based, full-time, with 37 hours per week and salary up to £35k DOE.

You will handle incoming enquiries, build strong customer relationships, and provide technical support, while preparing quotations and liaising with suppliers and the engineering team. Travel to UK sites may be required.

Qualifications

• Customer-focused and commercially minded with a technical understanding.
• Experience in handling enquiries and preparing orders/quotations.
• Able to work to deadlines and KPIs with strong communication.

Responsibilities

• Promptly respond to incoming customer enquiries and maintain clear communication.
• Develop and maintain excellent customer relationships and high service standards.
• Identify customer requirements and prepare orders for ERP processing.

Skills

Customer service

Mechanical background

Communication skills

Time management

Teamwork

IT skills

Education

City&Guilds / ONC / HND / HNC

Tools

ERP system

Microsoft Office

Job description

Candour Talent are recruiting an Internal Sales professional to join their client's team in the Newport area.

• Employment Type: Full Time/Permanent
• Working Hours: 37 hours (early Friday finish) - Office-based
• Salary: Up to £35k DOE
• Benefits: Excellent, including 25+8 days holiday, life assurance, enhanced pension scheme, and free secure onsite parking

Our client is looking for a commercially and technically minded Internal Sales professional to join their projects team in Newport. A key role in a well-established and growing manufacturing business, the successful candidate will provide excellent customer service and technical support, identify opportunities for sales growth in a global market, and build long-term professional relationships with internal and external stakeholders at all levels.

An excellent opportunity in company that provides a positive and supportive work environment and comes with a range of benefits and long-term development.

The Role:

• Promptly respond to incoming customer enquiries and maintain clear and efficient communication
• Develop and maintain excellent customer relationships, always providing a high standard of customer service
• Identify customer requirements effectively and prepare orders for processing in the ERP system
• Advise customers on suitable product selections for their requirements
• Accurately prepare quotations from Price Lists or from supplier costs and considering available stock
• Follow up on quotations, responding to feedback as needed
• Liaise and negotiate with suppliers regarding delivery times
• Prepare and raise purchase orders
• Provide effective technical and commercial support to customers and external sales team, utilising support from the engineering department etc.
• Pride overall product management and provide product training for customers and staff, when required
• Assist QA with response to customer complaints, from receipt through to conclusion
• Liaise with QA to ensure legislative requirements are for maintained and current
• Possible travel to customer sites in the UK and overseas, as required

The Ideal Candidate:

• Ideally a mechanical engineering background within a customer service industry
• Good standard of education: City&Guilds/ONC/HND/HNC level or equivalent
• Product knowledge, ideally mechanical engineering related with an understanding of butterfly valves, actuators, control systems or similar
• Customer-focused, and commercially aware
• Attention to detail and excellent time management
• Good level of IT and presentation skills
• Analytical and problem-solving skills
• Good Communication and interpersonal skills
• Self-motivated and able to work to deadlines and KPIs
• Teamwork and collaboration

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