Internal Quality Assurer

RGIT Australia; Watford; Hybrid; GBP 34,000 - 48,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension scheme

Employee Assistance Programme

Travel expenses reimbursement

Job summary

TCHC Group Limited is seeking an Internal Quality Assurer to QA study programmes across delivery, focusing on English and Maths. You will work with IQA staff to ensure high standards, visiting centres and supporting staff to maintain compliance.

Travel across the East Counties and Kent is essential. The role is permanent with standard office hours and a strong emphasis on safeguarding, data protection and continuous improvement.

Qualifications

• IQA experience across learning programmes and QA processes.
• Qualification checks in English and Maths functional skills.
• Experience with standardisation, observations, CPD and audits.

Responsibilities

• Work with Curriculum and Quality Manager to implement QA strategy.
• Carry out CPD and record it using company documents.
• Visit offices/centres for QA checks and improvements.
• Lead IQA sampling, observations of teaching, and standardisations.
• Ensure safeguarding, data protection and equality policies are followed.
• Travel to different centres across East Counties and Kent.

Skills

IQA expertise

English proficiency

Mathematics proficiency

Education

PTLLS/Cert Ed or PGCE

Assessor qualification Level 3+

Level 2 Functional Skills in English & Maths

Job description

Full-time Permanent 2 plus years

Description

Who are we?

This is an exciting time to join the TCHC Group. TCHC Group was set up in August 2004. Since then, we have continued to develop and deliver programmes to support both young people and adults to learn, achieve and progress toward greater opportunities. TCHC is an organisation that believes in creating opportunities for all. It is an organisation that is ethical, friendly, and considerate and encompasses these values in all its services and operations. Most of all, we believe in working together as a team to create opportunities for the individuals we work with to grow, to help them recognise and achieve their aspirations and goals and attain a positive outcome.

TCHC is a disability confident, committed employer.

Who are we looking for?

TCHC is looking for a passionate and qualified Internal Quality Assurer who specialises in English and maths to quality assure study programmes across our delivery, including:

• Maths and English Functional Skills and stepping stone qualifications including City & Guilds Themed Awards and NCFE Essential Skills in maths / English for Everyday Life
• Progression, Skills for Independent Living, Personal Social Skills and Employability where required.

We are looking for an experienced Internal Quality Assurer (IQA) who will, working alongside existing IQA staff, support the TCHC Group delivery to ensure that Tutors and Centre Managers are working to the highest of standards and meeting all the requirements to successfully achieve their learners on programme.

Travel is essential for this role, so the candidate must be able to drive and have access to a car. Due to the location of our centres, it would not be feasible to use public transport.

Job Title:

Internal Quality Assurer

Location:

You will be based at Home and the Centre nearest to you. However, travelling to the other TCHC locations is essential across the East Counties and Kent.

Working Hours:

8.30 am to 5.00 pm OR 9:00 am to 5:30 pm, Monday to Friday, 1-hour lunch, 37.5 hours per week

Contract Type:

Permanent

Reports to:

Curriculum and Quality Manager

What are we looking for?

Qualifications:

• PTLLS, Certificate of Education or PGCE qualification
• Assessor qualification at Level 3 or above
• Level 2 Functional Skills qualifications or equivalent in English and Maths

Main Tasks & Responsibilities

Work with the Curriculum and Quality Manager to ensure the Quality Assurance (QA) strategy is fully implemented across the TCHC Group in terms of, but not restricted to, IQA Sample Planning, Standardisation, Observations of Teaching, Learning and Assessment, Site Support Visits, Coaching, CPD and Customer Service Calls.

As an IQA, you are required to carry out the following duties in the context of TCHC’s policies and practices, particularly Safeguarding, Prevent, Equality and Diversity, Health and Safety and Data Protection:

Monitoring and Continuous Improvement

• Undertake regular CPD and record it using company documents.
• Visit offices and centres to conduct quality assurance checks and provide advice and suggestions for improvement.
• Undertake qualifications where suitable as part of your own learning and development.
• Check Schemes of Works as required.
• Work with teaching staff to ensure learners complete timely.
• Prepare teaching staff risk bandings in line with company requirements.
• Attend any training and meetings as required, including external events.
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.
• Carry out compliance checks on learner reviews and other vital documentation relating to the learner journey.
• Ensure that quality cycles are followed.
• Take responsibility for ensuring that the centres make progress towards the agreed tasks set in the quality improvement plan.
• Contribute to the company self-assessment process.
• Participate in audits, centre mock inspections and deep dives as required.
• Review support provided to SEND learners and those with an EHCP to work with teams to ensure the learner receives the best possible experience.
• Work with key stakeholders to monitor learner progress and intervene where there is cause for concern.

Sampling

• Carry out customer service calls to learners and employers to gain feedback on the quality of education they receive.
• Maintain IQA Sampling Plans to cover all qualifications and teaching staff.
• Carry out regular summative and formative sampling as required.

Support

• Provide teaching staff with recorded support based on their training needs.

Observations

• Carry out Observations of teaching, learning and assessment as required and keep tracking systems updated.
• Ensure observation development plan tasks are completed timely.
• Work closely with centre teams to encourage and challenge them to improve over time.
• Promote peer-to-peer observations where possible.

Standardisations

• Book standardisations according to the standardisation planner, well in advance of the meetings.
• Prepare standardisation agendas and send out at least 1 week prior to the meeting.
• Chair standardisation meetings and take minutes.

Surveys

• Ensure that staff complete standardisation surveys following meetings and review the data to improve their experience for next time.
• Check learner, parent/carer, local authority, and partner surveys, share success and make recommendations on how improvements can be made.
• Follow all company policies and procedures.
• Be familiar with and research updates to qualification specifications and handbooks for subjects being quality assured.
• Participate in OFSTED inspections as required.
• Be very familiar with key company policies.
• Attend External Quality Assurance (EQA) visits as required and follow up on any actions and recommendations to achieve/maintain Direct Claim Status

Note: These responsibilities serve as an initial outline for the tasks that the post holder will initially be expected to perform. Changes may occur over time to accommodate evolving job requirements and adapt to shifting circumstances.

Furthermore, given the dynamic nature of our operational environment, it is crucial for individuals in these roles to demonstrate flexibility and a willingness to travel to different work locations. This outline represents an initial plan and will be subject to periodic review as part of our Continuous Professional Development process.

Confidentiality

The individual in this role is responsible for upholding the confidentiality of information pertaining to clients, staff, and other stakeholders. Certain aspects of their work involve handling confidential information, which should not be disclosed to individuals outside the scope of their official duties. It is imperative that the post holder consistently always adheres to the provisions of the General Data Regulation Act.

TCHC is dedicated to promoting equal opportunities and preventing discrimination for everyone. Our commitment extends to adhering to Safer Recruitment Policies, safeguarding practices, complying with the Prevent Duty, and advocating for the well-being of children, youth, and adults. In pursuit of our dedication, we will continuously enhance and refine our robust safeguarding processes and procedures, fostering a culture of safeguarding among our team members and volunteers.

Commitment to Safeguarding

TCHC is committed to Safeguarding and promoting the welfare of children, young people and adults. All staff are expected to adhere to our Safeguarding & Child Protection Policy and the safeguarding responsibilities outlined in their job description.

We conduct Safer Recruitment Checks on all staff prior to confirming a start date, in line with Keeping Children Safe in Education. An online search of information within the public domain is conducted on all candidates who are invited to interview.

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, amended 2013 and 2020) provide that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975 provides information about which convictions must be declared during job applications and related exceptions, and further information about filtering offences can be found in the DBS filtering guide. Please see our Recruitment with Safer Recruitment Policy for further information, or get in touch on 01923 698477 or [e-mail]

The company also conducts an internal online search on social media platforms in accordance with the Keeping Children Safe in Education guidance. Should any pertinent information arise from this search, it will be discussed with the applicant as part of the recruitment process.

Please note that upon a successful job offer, the company performs digitalised right-to-work checks and initiates DBS applications through an external service provider. An enhanced DBS check, including the barred list, is mandatory for this role.

Rewards for your hard work

For us here at TCHC, reward means far more than just pay. Our generous and competitive benefits package includes:

• Annual leave up to 25 days plus 8 public Bank Holidays
• We operate a Christmas and New Year shutdown period in which you will receive an additional 3 days of leave at full pay to cover this closure period.
• When your birthday falls on a working day, you will receive this day off at full pay.
• Sickness pay allowance.
• Pension scheme after 3 months you have been employed with us
• Bupa Cash Plan, level 1 paid by the company
• Employee Assistance Programme to access help and support 24 hours a day, every day of the year for immediate family (eligibility applies)
• Discounted membership for BUPA (subject to the qualifying conditions)
• Long Service club loyalty gift upon completion of 5 and 10 years of continuous service
• Quarterly and annual awards
• Company tools and equipment for the performance of your duties
• Reimbursement of travel expenses

Company Overview

TCHC Group Limited have been a leading provider of skills training and provision for 19 years, delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional delivery of employment, skills and business support.