Employment Coach

RGIT Australia; Aylesbury; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Annual leave 20 days + 8 holidays

Christmas shutdown period

Birthday off

Pension scheme

Bupa Cash Plan

Employee Assistance Programme

Discounted BUPA

Long service rewards

Awards program

Tools and equipment

Travel reimbursement

Job summary

TCHC Group Limited in Aylesbury is hiring an Employment Coach to support Restart Programme participants returning to work. You will manage caseloads, conduct assessments, and build action plans to unlock opportunities.

You will provide CV help, job-search support and signposting to debt, mental health, and coaching services. Travel to work locations and safeguarding compliance are required.

Qualifications

• GCSE English and Maths at grade C or above are essential.
• Experience in welfare-to-work or similar performance-target environments.
• Ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Build effective relationships with participants and challenge barriers.
• Conduct diagnostic assessments to gauge readiness for work.
• Create action plans to progress participants toward employment.
• Signpost to debt support, mental health and career coaching as needed.
• Ensure up-to-date CVs, supporting statements and tailored applications.
• Provide job-search support and guide profile optimization on job boards.
• Coordinate withEmployer Engagement and external services for opportunities.
• Prepare participants for interviews with mock sessions and reviews.
• Travel to different locations as required and maintain safeguarding.

Skills

Welfare-to-work experience

Multi-priority management

Strong communication

Problem solving

Networking

Digital literacy

Organizational skills

GDPR knowledge

Safeguarding awareness

Education

GCSE English & Maths

Tools

MS Office

Job description

Full-time Contract 2 plus years

Posted 24 Jul 2026

Description

Who are we?

This isan exciting time to join the TCHC Group. TCHC Group was set up in August 2004.Since then, we have continued to develop and deliver programmes to support bothyoung people and adults to learn, achieve and progress toward greateropportunities. TCHC is an organisation that believes in creating opportunitiesfor all. It is an organisation that is ethical, friendly, and considerate andencompasses these values in all its services and operations. Most of all, webelieve in working together as a team to create opportunities for theindividuals we work with to grow, to help them recognise and achieve theiraspirations and goals and attain a positive outcome.

The staffwho work for TCHC are learner-centric and want to make a real difference to thepeople they work with, enabling them to improve their employment situation,some of whom will have had poor experiences of learning and employment in thepast. Some may have complex lives and require signposting to otherorganisations that can help.

Staff arevalued and recognised for the contribution they make towards the organisation’svision and goals, and the effective support they provide to the individuals weengage with. We have a strong belief that success is created together; one ofthe reasons why we are a great employer to work for.

TCHCis a disability-confident, committed employer.

Who are welooking for?

TCHC islooking for a passionate individual to work with our Restart Programmeparticipants who have been out of work for at least 6 months, to findsustainable employment. The EC's role is to identify and support any barriersto employment that participants may have, agree on solutions to resolvebarriers and conduct work-focused activities to ensure participants enter workwithin a 12-month period of starting on the programme.

The ECwill manage a caseload of participants, ensuring they are supported andchallenged appropriately to move towards lasting and meaningful employment.Following a diagnostic assessment, they will work through a comprehensiveaction plan with the participant to give them additional skills, identify transferableskills and capabilities and build their confidence to return to sustainableemployment.

Job Title:

EmploymentCoach

Location:

Aylesbury

WorkingHours:

8.30 am to 5.00 pm OR 9:00 am to 5:30 pm, Mondayto Friday, 1-hour lunch, 37.5 hours per week.

ContractType:

Performance Manager

£27,900 per annum

What are welooking for?

Qualifications:

• ·GCSE(or equivalent) in English and maths at grade C or above, essential

Skills &Attributes

• ·Experienceof working in welfare-to-work – or in similar performance target-drivenenvironments, such as recruitment, business-to-business sales or equivalent
• Experience working in a fast-paced, evolvingenvironment with the ability to manage multiple priorities.
• An adept communicator with the ability topersuade, influence and listen to others.
• Ability to be flexible, open, and creative inproblem solving.
• Ability to build rapport quickly and adapt toclient needs and communication to inspire, motivate and challengeparticipants.
• Knowledge of the labour market, wider provision,and stakeholders local to the area in which you are applying.
• Able to effectively network to build andmaintain effective relationships internally and externally.
• High-level digital literacy skills and dataaccuracy skills, including a strong working knowledge of Microsoft Officeapplications and web-based communication technologies.
• Excellent organisational skills with ademonstrated ability to manage a busy schedule/workload under pressure.
• A strong commitment to personal and professionalongoing development
• Ability to follow and comply with contractualrequirements alongside the ability to understand and adhere to GDPR.
• A value-led individual who always leads byexample.

Main Tasks &Responsibilities

• Building effective and positive relationshipswith participants, working collaboratively and challenging them toidentify and overcome any potential barriers preventing them fromreturning to work.
• Conducting a diagnostic assessment with allparticipants to assess job readiness and the appropriate level of supportrequired on the customer journey throughout time on programme.
• Partnering with the participant to create acomprehensive action plan to identify appropriate career opportunities,identify any employment-related barriers and the actions required toprogress towards sustainable employment.
• Understanding the internal and externalinformation, advice and guidance available to support participants withdebt concerns, mental health conditions or career coaching and signpostingas required.
• Ensuring that participants have an up-to-dateand professional CV and supporting statement, and a covering letter,tailored appropriately for each application.
• Providing job search support, guidingparticipants to register on appropriate job boards and ensuring theirdigital profiles are up to date and visible to employers.
• Providing industry-specific training anddevelopment, based on relevant sector experience.
• Working in partnership with the internalEmployer Engagement team and relevant external employment support servicesto identify appropriate job opportunities.
• Supporting participants in preparing for jobinterviews, conducting mock interviews and assessment activities.
• To ensure clients have access to workshopoptions based on individual diagnostics and tailored support (inc. health,mental health, transferable skills, job searching, CV writing, interviewskills).
• To work with pace and urgency – planning andforecasting ahead and discussing next steps on a weekly/monthly basis.
• Meet and exceed all monthly performance targetsand Key Performance Indicators, seeking feedback and input to continuouslyimprove and deliver strong outcomes for our participants andcommissioners.
• To maintain quality client records in thedatabase so that they outline the client’s journey on the programme.
• Be responsible for promoting and safeguarding(including Prevent) the welfare of all participants for whom you haveresponsibility or with whom you come into contact with and adhere toTCHC’s Safeguarding and Prevent policies.

Note: Theseresponsibilities serve as an initial outline for the tasks that the post holderwill initially be expected to perform. Changes may occur over time toaccommodate evolving job requirements and adapt to shifting circumstances.

Furthermore, given thedynamic nature of our operational environment, it is crucial for individuals inthese roles to demonstrate flexibility and a willingness to travel to differentwork locations. This outline represents an initial plan and will be subject toperiodic review as part of our Continuous Professional Development process.

Confidentiality

The individual in this role is responsible for upholding theconfidentiality of information pertaining to clients, staff, and otherstakeholders. Certain aspects of their work involve handling confidentialinformation, which should not be disclosed to individuals outside the scope oftheir official duties. It is imperative that the post holder consistentlyalways adheres to the provisions of the General Data Regulation Act.

TCHC is dedicated to promoting equal opportunities andpreventing discrimination for everyone. Our commitment extends to adhering toSafer Recruitment Policies, safeguarding practices, complying with the PreventDuty, and advocating for the well-being of children, youth, and adults. Inpursuit of our dedication, we will continuously enhance and refine our robustsafeguarding processes and procedures, fostering a culture of safeguardingamong our team members and volunteers.

Commitment toSafeguarding

TCHC is committed to Safeguarding and promoting the welfare ofchildren, young people and adults. All staff are expected to adhere to ourSafeguarding & Child Protection Policy and the safeguardingresponsibilities outlined in their job description.

We conduct Safer Recruitment Checks on all staff prior toconfirming a start date, in line with Keeping Children Safe in Education. Anonline search of information within the public domain is conducted on allcandidates who are invited to interview.

This post is exempt from the Rehabilitation of Offenders Act(ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended2013 and 2020)) provide that when applying for certain jobs and activities,certain spent convictions and cautions are ‘protected’, so they do not need tobe disclosed to employers, and if they are disclosed, employers cannot takethem into account. The MOJ’s guidance on the Rehabilitation of Offenders Act1974 and the Exceptions Order 1975 provides information about which convictionsmust be declared during job applications and related exceptions, and furtherinformation about filtering offences can be found in the DBS filtering guide.

Please see our Recruitment with Safer Recruitment Policy forfurther information, or get in touch on01923 [e-mail]

Thecompany also conducts an internal online search on social media platforms inaccordance with the Keeping Children Safe in Education guidance. Should anypertinent information arise from this search, it will be discussed with theapplicant as part of the recruitment process.

Pleasenote that upon a successful job offer, the company performs digitalisedright-to-work checks and initiates DBS applications through an external serviceprovider. An enhanced DBS check, including the barred list, is mandatory forthis role.

Rewards for yourhard work

For ushere at TCHC, reward means far more than just pay. Our generous and competitivebenefits package includes:

• The full-time equivalent annual leaveentitlement is 20 days per year in addition to 8 UK public holidays. Anadditional day of leave will be added for each complete year of service,effective from the commencement of the next holiday year, up to a maximumof 5 additional days after 5 years of service, giving a maximum totalannual leave entitlement of 25 days. This will be pro rata for part-timehours.
• ·Weoperate a Christmas and New Year shutdown period in which you will receive anadditional 3 days of leave at full pay to cover this closure period after 1year of service. This will be pro rata for part-time hours.
• When your birthday falls on a working day, youwill receive the day off at full pay.
• Sickness pay allowance after the probationaryperiod.
• Pension scheme after 3 months you have beenemployed with us
• Bupa Cash Plan, level 1, paid by the companyafter the probationary period.
• Employee Assistance Programme to access help andsupport 24 hours a day, every day of the year for immediate family(eligibility applies)
• Discounted membership for BUPA (subject to thequalifying conditions)
• Long Service club loyalty gift upon completionof 5 and 10 years of continuous service
• Quarterly and annual awards
• Company tools and equipment for the performanceof your duties
• Reimbursement of travel to other locationsoutside of the Centre (this will exclude travelling to the usualworkplace)

Company Overview

TCHC Group Limited have been a leading provider of skills training and provision for 19 years, delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional delivery of employment, skills and business support.