Internal Controls Manager - 12 months FTC

Pets at Home; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Pets at Home is seeking an experienced Internal Controls Manager (12 months FTC) to strengthen risk, governance and the internal controls environment across the Group. Hybrid role with 2-3 days on site at Handforth Support Office.

Reporting to the Group Head of Profit Protection, you will guide design and effectiveness of controls, partner with senior stakeholders, and help foster a strong risk culture while supporting Provision 29 compliance.

Qualifications

• Significant experience in Risk, Internal Controls, Audit or related governance function.
• Experience supporting or delivering risk and controls frameworks.
• Strong knowledge of financial controls and risk management principles.
• Excellent analytical, written and verbal communication skills.
• Ability to challenge constructively and influence stakeholders.

Responsibilities

• Support the development and embedding of the enterprise risk management framework.
• Partner with stakeholders to identify risks and implement effective controls and mitigation plans.
• Support the design, implementation and operation of the Group's internal controls framework for Provision 29 compliance.
• Review risk events, analyse root causes and drive improvements.
• Maintain and develop risk registers across the business.
• Support executive and Audit & Risk Committee reporting.
• Deliver training and build risk awareness across the organisation.
• Collaborate with Internal Audit, Legal, Finance, IT and operations to strengthen controls.

Skills

Risk management

Internal controls

Governance

Stakeholder management

Analytical thinking

Communication

Education

Relevant audit/ risk or financial qualification

Tools

GRC systems

Job description

Internal Controls Manager - 12 months FTC

Profit Protection | Handforth Support Office | (Hybrid, 2-3 days per week) |

At Pets at Home, we're on a mission to become the world's best pet care business. To help us get there, we're looking for an experienced Internal Controls Manager to play a key role in strengthening our risk, governance and internal controls environment across the Group.

This is a fantastic opportunity to join our Profit Protection team and work with senior stakeholders across Finance, Legal, IT, Retail and Support Office functions, helping to safeguard the business while enabling positive change and growth.

About the Role

Reporting to the Group Head of Profit Protection, Risk and Internal Controls, you'll support the ongoing development of our risk and controls framework by providing expert guidance on the design and effectiveness of our internal controls.

You'll act as a trusted business partner, helping teams identify, assess and mitigate risks while fostering a positive risk culture across the organisation.

What you'll be doing

• Supporting the development and embedding of our enterprise risk management framework
• Partnering with stakeholders to identify risks and implement effective controls and mitigation plans
• Supporting the design, implementation and operation of the Group's internal controls framework in support of Provision 29 compliance.
• Reviewing risk events, analysing root causes and driving improvements
• Maintaining and developing risk registers across the business
• Supporting executive and Audit & Risk Committee reporting
• Delivering training and helping to build risk awareness throughout the organisation
• Collaborating with Internal Audit, Legal, Finance, IT and operational teams to continuously strengthen our controls environment

What we're looking for

You’ll be a proactive and naturally curious risk professional who enjoys building strong relationships and influencing stakeholders at all levels.

Essential

• Significant experience within Risk, Internal Controls, Audit or a related governance function
• Experience supporting or delivering risk and controls frameworks
• Strong knowledge of financial controls and risk management principles
• Excellent analytical, written and verbal communication skills
• The ability to challenge constructively and influence stakeholders positively
• A relevant audit, risk or financial qualification, or equivalent experience

Desirable

• Experience within a retail environment would be highly advantageous, although not essential
• Experience or knowledge of internal controls frameworks and Provision 29 compliance.
• Experience of governance, risk and compliance (GRC) systems
• Knowledge or experience of Corestream (or any other GRC tool) would be beneficial
• Experience within digital, e-commerce or payment platform environments
• ACA, ACCA, CIMA, IRM or similar professional qualifications

Why join Pets at Home?

We're a business built around pets, people and purpose. Here, you'll have the opportunity to make a genuine impact, work alongside talented colleagues, and help shape how risk and controls support one of the UK's most loved retail brands.

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!