Internal Communications Specialist

Universities Superannuation Scheme (Ltd); Liverpool; Hybrid; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Generous annual leave

Pension scheme

Health and wellbeing services

Cycle to Work Scheme

Employee Volunteer Day

Job summary

Universities Superannuation Scheme (USS) is seeking an Internal Communications Specialist to support the delivery of the organisation’s long-term objectives. You will work with the Head of Internal Communications to prioritise activity, ensuring clear, timely and engaging messages across London and Liverpool offices.

The role focuses on supporting the internal communications strategy, coordinating channels, content development, events, and measurement against KPIs, while collaborating with HR

Qualifications

• Experience implementing internal communications strategies.
• Proficient with digital channels and collaboration platforms (SharePoint, Teams, Viva Engage).
• Ability to develop engaging content across newsletters, leadership messages, videos and presentations.
• Strong written and verbal communication with good planning skills.
• Experience producing reporting and evaluation documents for internal comms.
• Experience supporting internal events.
• Experience in large organisations or matrix environments.

Responsibilities

• Support implementation of the internal communications strategy across USS.
• Coordinate day-to-day activity across channels.
• Collaborate with Investment Management team on internal positioning and planning.
• Build relationships with stakeholders across USS.
• Communicate and engage leadership and culture programmes.
• Plan and coordinate internal events (town halls, briefings).
• Create content for newsletters, intranet articles, leadership messages, scripts for events.

Skills

Internal communications strategy

Digital platforms

Content development

Written and verbal communication

Project management

Measurement & reporting

Event planning

Visual content (Canva)

Tools

SharePoint

Microsoft Teams

Viva Engage

Intranet systems

Microsoft Office

Job description

When you join USS, the size and scale of our pension scheme means you will have numerous opportunities to learn and develop your career. Given our size you'll have real autonomy and influence as you collaborate closely with a wide-ranging team of experts.

Our office is a vibrant place to work, and we offer flexibility of office/homeworking due to our hybrid model.

About the role

In your role as Internal Communications Specialist, you will make a meaningful and valued contribution from the outset. This role will provide a great opportunity to support colleagues to understand and contribute to the delivery of the scheme’s long-term objectives of USS. As we develop a new Internal Communications strategy and embed new ways of working, this role will work closely with the Head of Internal Communications to help prioritise and coordinate activity that supports business strategy, future planning, leadership and culture activity, and wider organisational priorities. They will play an important part in ensuring communications are clear, timely, engaging and aligned across channels, supporting stronger colleague connection, understanding and engagement across both the London and Liverpool offices.

What you will be doing

As a trusted part of the Corporate Affairs team you will be responsible for:

• Supporting the implementation of the internal communications strategy across USS, coordinating day-to-day activity across channels and ensuring it is aligned with stakeholder needs.
• Working closely with our Investment Management team (USSIM) in London to support the function with internal positioning and communication, particularly around business strategy and future planning.
• Building and maintaining effective working relationships with key stakeholders across USS, providing practical internal communications advice on messaging, audiences, channels and timing.
• Working with HR colleagues to communicate and build engagement for leadership and culture programmes.
• Being an advocate for and build awareness among colleagues of the purpose of internal communications in both our London and Liverpool offices, actively educating on the strategy and long-term objectives of the function.
• Planning and coordinating internal events, such as town halls and employee briefings.
• Creating engaging content for a variety of internal channels, including newsletters, email bulletins, intranet articles, leadership messages, and scripts for events or video content.
• Supporting measurement and evaluation activity against agreed KPIs, using insight to improve communications effectiveness and contribute to regular reporting for the Group Executive Team.
• Supporting opportunities to gather colleague feedback, ensuring insight actively shapes the internal communications programme.
• Staying up to date with internal communications trends and best practice, bringing fresh ideas to the team.

About you

To be successful in the role you will have

• Experience supporting the implementation of internal communications strategies.
• Strong ability to use digital communication platforms, such as SharePoint, Microsoft Teams, Viva Engage and intranet systems, alongside the Microsoft Office suite.
• Experience developing content for a range of formats, including newsletters, leadership messaging, video content and presentations.
• Strong written and verbal communication skills, with good project management and planning capability.
• Experience producing reporting and evaluation documents for internal communications activity, including channel analytics, colleague understanding measures and campaign evaluation
• Experience supporting the planning and delivery of internal events.
• Experience working in a large organisation or matrix environment, balancing multiple stakeholder priorities in a fast-paced setting.
• Ability to create and edit visual content using tools such as Canva.
• Ability to manage multiple communications initiatives simultaneously, often under tight deadlines.

At USS, every individual contributes to building a secure financial future for our members and their families. We strive to create a work environment where everyone can thrive professionally while making a meaningful impact on the lives of others. We're also committed to helping you build your career by providing opportunities for development. We put a focus on recognising and supporting each individual's unique career path, driving this forward with the support of an engaged and proactive management team. Here at USS, we want you to thrive in and out of work with a friendly team, flexible culture and excellent range of benefits!

How we will reward you

• Generous annual leave package
• Access to a high quality pension scheme provided through Universities Superannuation Scheme
• Supportive people policies (including enhanced occupational sickness pay and family friendly pay)
• Financial contributions towards your personal development to help you maintain your physical and mental wellbeing
• Access to a range of health and wellbeing services i.e., private healthcare, discounted gym membership
• Learning and development opportunities to develop your skills, knowledge and talent
• Employee Volunteer Day’s to support the communities where you work and live
• Cycle to Work Scheme

Our culture and values

Our people are what makes us different. We work together to create a diverse and inclusive culture that embraces individuality, where people are welcomed and feel comfortable in the knowledge that they can be themselves. Our purpose firmly states the importance of members, putting them ‘front and centre’ of what we do. This is embedded through our values:

• Integrity

About us

Universities Superannuation Scheme (USS) was established in 1974 as the principal pension scheme for universities and other higher education institutions in the UK. We work with around 330 employers to help build a secure financial future for almost 577,000 members and their families. We are one of the largest private defined benefit pension schemes in the UK, with total assets of around £76.8bn (at 31 March 2025). To find out more, please visit https://www.uss.co.uk

USSL is proud to be an equal opportunity employer. We strive to ensure our recruitment process is as flexible and inclusive as possible so we can attract diverse candidates and recruit the best talent. We want all candidates to perform at their best during the recruitment process, so if you need any reasonable adjustments or if there is anything we can do to help support you through your recruitment journey please let us know by contacting [e-mail].