Internal Bulk Transport Operations Manager

Emr-Uk; Erith; On-site; GBP 65,000 - 90,000; Full time

Job summary

EMR in Erith, United Kingdom seeks an experienced Internal Bulk Transport Operations Manager to lead a regional transport planning team, ensure safe, compliant and cost-efficient operations, and drive continuous improvement across our fleet.

You will oversee day-to-day planning, KPI tracking, routing, rate governance, and people leadership, reporting to the Network Operations Manager. Effective collaboration and a strong safety culture are essential.

Qualifications

• Previous experience in transport management in a busy operational environment.
• Valid CPC certs (National or International).
• Proven track record of cost-effective purchasing and expenditure monitoring.
• Strong communication and interpersonal skills at all levels.
• Commitment to Health, Safety and Environmental policies.
• NEBOSH or other safety training (desirable).
• LGV Class C or C+E licence (desirable).

Responsibilities

• Transport Planning & Operations: lead planning processes for efficient scheduling and vehicle utilisation.
• Performance & Continuous Improvement: monitor service levels, KPIs and monthly reports.
• Routing & Customer Service: oversee dispatching, routing and tracking with cost efficiency.
• Rate Governance: establish and manage transport rates with oversight.
• People Leadership: recruit, resource plan, inductions and staff engagement.
• Health, Safety & Compliance: ensure ADR and waste compliance; conduct safety audits.
• Fleet & Cost Management: coordinate with fleet team for maintenance and licences.
• Financial Oversight: monitor fuel, expenditure and budgeting.
• Communication & Collaboration: driver briefings and cross-team sharing of best practices.

Skills

Leadership

Communication

Problem solving

Transport planning

Team management

Operational excellence

Education

CPC certificate (National/International)

NEBOSH certification or safety training

LGV Class C or C+E licence

Job description

About our Opportunity

We are looking for an experienced and driven Internal Bulk Transport Operations Manager to join our team at EMR, reporting to the Network Operations Manager.

This is an exciting opportunity to lead our regional internal transport planning operations, ensuring effective scheduling, resource allocation and outstanding service delivery across our own fleet. You will play a key role in managing our transport planning team, driving operational excellence and establishing a culture of continuous improvement.

You will be responsible for ensuring that our transport operations are safe, compliant, cost-effective and customer-focused, while supporting the development of our people and the wider EMR organisation.

What you will be doing

As our Internal Bulk Transport Operations Manager you will oversee the day-to-day management of the internal transport planning team and ensure the effective delivery of regional transport operations.

Your key responsibilities will include:

• Transport Planning & Operations: Lead, organise and standardise planning processes to ensure efficient scheduling, vehicle utilisation and service delivery in line with EMR policies and legal requirements.
• Performance & Continuous Improvement: Monitor daily and weekly service levels, track KPIs, produce monthly performance reports and identify opportunities to improve operational efficiency.
• Routing & Customer Service: Oversee dispatching, routing and vehicle tracking, promoting excellent customer service alongside cost- and fuel-efficient transport solutions.
• Rate Governance: Establish and manage transport rates with the support of the Network Operations Manager, ensuring accuracy and consistency across internal systems.
• People Leadership: Support recruitment, resource planning, driver inductions, ongoing training and employee engagement, fostering a positive culture of safety, communication and continuous improvement.
• Health, Safety & Compliance: Ensure operational compliance with ADR, waste regulations and other applicable legislation. Conduct safety audits and oversee incident investigations in partnership with HR and SHE coordinators.
• Fleet & Cost Management: Work closely with the Fleet team and fleet engineers to ensure vehicles, trailers and equipment are maintained in line with good practice and Operator Licence requirements.
• Financial Oversight: Monitor fuel, transport expenditure and haulage recovery, supporting cost-effective purchasing, servicing, repairs and budget planning.
• Communication & Collaboration: Hold regular driver and staff briefings, encourage feedback and share best practice across the wider EMR organisation.

About you

We are looking for a proactive, methodical and solutions-focused leader who is passionate about transport planning, operational excellence and developing people.

You will ideally have:

• Previous experience in transport management, preferably within a busy operational environment.
• A valid Standard National or International CPC (Certificate of Professional Competence).
• A proven track record of cost-effective purchasing and monitoring expenditure.
• Strong communication and interpersonal skills, with the ability to engage confidently at all levels.
• A commitment to Health, Safety and Environmental policies and procedures.
• NEBOSH certification or other relevant safety training (desirable).
• A valid LGV Class C or C+E licence (desirable).

You will be a strong team player with the ability to lead from the front, inspire positive driver engagement and build effective working relationships across the business. You will have an appetite for planning and continuous improvement, a practical approach to problem-solving and the ability to anticipate operational trends.

Strong geographical knowledge of the operating area is essential, alongside a willingness to travel widely and work extended hours when required.

If you are ready to take the next step in your transport management career and make a meaningful impact at EMR, we would love to hear from you.