Operations Manager

EMED Group; Redhill; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Employee assistance programme

Job summary

EMED Group is seeking an Operations Manager to lead day-to-day operational delivery in our Surrey-based team, focusing on performance and clinical quality of front-line patient transport services. You will provide inspired leadership, guide the team, and improve performance through strategic decision making.

The role requires two years plus in frontline management, strong KPI focus, and experience in building both short and long-term strategies.

Qualifications

• Two years minimum experience in front-line management with demonstrable improvements.
• KPI driven with a track record of meeting or exceeding targets.
• Experience building and implementing short and long-term strategies.
• Proactive with strong problem-solving capabilities.
• Excellent written and verbal communication and stakeholder relationship skills.
• Experience with data analysis to improve operational processes.

Responsibilities

• Deliver excellent customer service while maximising revenue opportunities and protecting P&L.
• Manage and embed KPIs to support day-to-day service delivery.
• Develop strong relationships with Clinical Commissioning Groups, Acute Hospital Trusts, Community Health, Mental Health Partnerships, and Primary Care.
• Monitor Governance and Quality requirements ensuring compliance with national standards.
• Maximise revenue, cost and margin performance in collaboration with Head of Service Delivery.
• Manage employees in line with HR policies and ensure wellbeing and development.

Job description

We have a fantastic opportunity for an Operations Manager to join our team based in Surrey

The Operations Manager is responsible to lead the “day to day” operational delivery in support of EMED goals, with a clear focus on performance delivery and clinical quality of all frontline patient transport services. Ensuring all quality and governance requirements meet objectives and performance targets.

The role is fundamental to the delivery of exceptional service. Providing inspired leadership, developing and guiding the team. Improving performance through strategic decision making.

What benefits can you expect?

• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Paid holiday entitlement.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

Other Duties Include

• Business performance and service delivery – Deliver excellent customer service while maximising revenue opportunities to protect P&L.
• KPIs – Manage and embed Key Performance Indicators (KPIs) to fully support the delivery of effective service on a day-to-day basis, to include balancing the delivery of contractual KPIs against the realities of the current operational environment.
• Relationship Management – Develop strong and lasting relationships with stakeholders from Clinical Commissioning Groups, Acute Hospital Trusts, Community Health, Mental Health Partnerships, and Primary Care.
• Clinical Quality and Governance – Monitor Governance and Quality requirements ensuring these are adhered to by all staff, while remaining compliant with national standards of clinical, vehicular, and H&S practice ensuring continuous provisions for operational excellence in line with established standards, guidance and training.
• Budgets – Working with the Head of Service Delivery to maximise revenue, cost and margin performance across contract. Work closely with the Head of Service Delivery and key stakeholders to ensure timely delivery of additional revenue opportunities.
• People Management – Take full accountability for your employees, their safety and well-being, performance, and development. Manage employees in accordance with existing HR policies, such as discipline and absence processes ensuring personal adherence to policies and procedures.

To be considered as an Operations Manager, you will need:

• A minimum of two years’ experience within a front-line management level role, where you have delivered business improvements or organisational change which has had a demonstrable positive impact on your team, or service delivery.
• KPI driven, with a passion for improving and delivering on targets.
• Previous experience with building successful strategies, both short and long-term.
• Proactive, with excellent problem-solving capabilities.
• Ability to build strong, effective relationships with staff, clients and stakeholders at all levels.
• Excellent communication skills both written & verbal.
• Experience with managing Employee Relations issues in line with policies and procedures.
• Meticulously organised with a proven track record of successfully reaching deadlines.
• Experience with data analysis to improve operational processes.

About Us

EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.

EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.