Internal Account Executive

Active Packaging Ltd; United Kingdom; On-site; GBP 22,000 - 28,000; Full time

Job summary

Active Packaging Ltd is looking for an Internal Account Executive to enhance their customer support team. This position involves supporting a defined group of customers while ensuring exceptional service standards.

The ideal candidate should be proactive, organised, and detail-oriented, with strong communication skills. Key responsibilities include handling customer queries, preparing quotes, and building lasting relationships. Experience with Microsoft Office, as well as familiarity with SAP or Hubspot, would be advantageous.

Located in Omagh, the role offers an opportunity to thrive in a dynamic environment.

Qualifications

• Strong customer service experience.
• Ability to handle customer queries efficiently.
• Experience in a fast-paced environment.

Responsibilities

• Act as a key point of contact for customers.
• Prepare quotes and documentation for customers.
• Monitor orders and communicate progress to customers.
• Build and maintain relationships with customers.

Skills

Excellent communication skills

Organisational skills

Proactive mindset

Attention to detail

Interpersonal skills

Tools

Microsoft Office

SAP

Hubspot

Job description

Active Packaging are recruiting for an Internal Account Executive to join the customer support team.

The successful candidate will be an integral part of a busy customer support function, providing day‑to‑day support to a set list of customers and ensuring a consistently high standard of service.

This role would suit someone who enjoys working closely with customers, building strong relationships, and ensuring their needs are met efficiently and professionally. The ideal candidate will be organised, proactive, and detail‑oriented, with excellent communication skills.

Role & Responsibilities

Customer Support & Relationship Management

• Support a set list of customers, acting as a key point of contact for day‑to‑day queries.
• Build and maintain strong, positive relationships with customers.
• Respond promptly to customer enquiries and provide solutions in a professional manner.
• Always deliver a high level of customer service.

Customer Service Administration

• Prepare quotes and related documentation for customers.
• Follow up on customer queries and requests in a timely manner.
• Support the smooth handling of day‑to‑day customer requirements.
• Carry out regular service calls with key customers to check in and ensure satisfaction.
• Participate in team meetings and contribute to continuous improvement of customer service.

Operations & Coordination

• Assist in resolving any customer issues, including quality‑related concerns.
• Liaise with internal teams, to ensure customer requirements are delivered accurately and efficiently.
• Monitor orders and ensure timely communication with customers regarding progress.
• Excellent communication and interpersonal skills
• Highly organised with strong attention to detail
• Problem‑solving mindset with a proactive approach
• Comfortable working in a fast‑paced environment
• Good working knowledge of Microsoft Office and business systems
• Previous experience with SAP or Hubspot preferred but not essential
• Team player with a positive and flexible attitude

Unit A3,
Omagh Business Complex,
Gortrush Industrial Estate,
Great Northern Road,
Omagh, Co. Tyrone,
BT78 5LU
United Kingdom

NPP
Unit 2 Vantage Business
Park, Coldwinters,
Dublin 11,
D11 WP2P, Ireland