Intermediate Care Clerical Officer

The Methodist Church in Britain; Walsall; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Walsall Healthcare NHS Trust seeks a Clerical Officer to support Intermediate Care Services with clerical tasks across hospital and community teams. The role handles referrals, data collection, IT tasks, stock ordering and liaison with patients and families.

Working alongside therapists and social care professionals, you will use NHS systems like Fusion and Careflow; NVQ Level 3 in Business Administration or equivalent experience is required.

Qualifications

• NVQ Level 3 in Business Administration or equivalent experience.
• Training/experience appropriate to the departmental role.

Responsibilities

• Manage referral processes and clerical tasks for Intermediate Care Services.
• Support clinicians with daily admin tasks.
• Answer routine non-clinical enquiries and maintain confidential patient data.
• Collect and present data professionally.
• Order stock and perform IT duties.
• Liaise with GPs, social care and other teams to coordinate service.
• Refer clinical enquiries to relevant teams in a timely manner.
• Handle complaints per organisational policy.
• Maintain Data Protection Act confidentiality.

Skills

Attention to detail

Communication

Data entry

Multi-tasking

Teamwork

Education

NVQ Level 3 Business Administration

Training/experience appropriate to the departmental role

Tools

Fusion

Careflow

Microsoft Office

Outlook

Info Hub

ESR

Job description

This Clerical Officer post sits in Intermediate Care Services at Walsall Healthcare NHS Trust, working across hospital and community teams. The job centres on administrative support: referrals, data collection, IT tasks, stock ordering and liaising with patients and families. It sits in an integrated team alongside occupational therapists, physiotherapists and social workers. Applicants need NVQ level 3 business administration or equivalent healthcare clerical experience, plus working knowledge of NHS systems such as Fusion and Careflow.

What the job involves

• Support Intermediate Care Services with clerical tasks, including managing referral processes
• Support clinicians and professionals with daily admin tasks
• Act as central point for routine non-clinical enquiries, messages and communications
• Respond to internal and external telephone queries from patients, carers, the public and the multidisciplinary team
• Give non-clinical advice to patients and relatives on admissions and appointments, as authorised by the clinical team
• Collect data and gather and present it professionally
• Carry out IT duties and order stock
• Liaise with GPs, social care and independent sector to provide a co-ordinated service
• Request items, information or services from other departments
• Refer clinical enquiries to relevant clinical teams in a timely manner
• Handle complaints tactfully and courteously under organisational policy
• Keep patient information confidential under the Data Protection Act

Qualifications

• NVQ level 3 Business Administration, or equivalent knowledge gained through experience
• Training and experience appropriate to the departmental role

Experience

• Experience working as a Clerical Officer in a healthcare role, or equivalent knowledge gained through experience
• Experience of NHS systems such as Fusion and Careflow
• Experience of Microsoft Office applications such as Word, Excel and PowerPoint
• Experience of ESR, Info Hub and other Trust systems

Skills & knowledge

• Designing and managing spreadsheets and databases in Excel and Teams
• Using Outlook to arrange appointments, allocate work and manage diaries
• Gathering and presenting data from Fusion, Careflow and Info Hub
• Creating and managing off-duty rotas
• Communicating with a range of people on difficult matters, with support
• Previous knowledge of community and healthcare services

Other

• Working well in a team
• Working on own initiative and prioritising own workload
• Supporting at all levels