Mortgage Intermediary Care Specialist

Barclays Capital; Glasgow; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Barclays UK is seeking a Specialist Customer Care - Intermediary Mortgage Expert. The role blends inbound calls and live webchat to guide mortgage applications from start to finish, resolving policy queries and navigating technical challenges with confidence.

You will build relationships with brokers and solicitors, providing expert advice while maintaining adherence to Barclays values as a hybrid work arrangement with some in-office days.

Qualifications

• Provide specialist advice and support to stakeholders and customers.
• Deliver timely, high-quality activity for self and team.
• May lead and supervise a team, allocate work and coordinate resources.
• Build relationships with stakeholders to identify and address needs.

Responsibilities

• Provide customer service through chat, email and phone.
• Resolve complex customer needs with personalised resolution.
• Collaborate with bank teams to align care processes.
• Identify improvement areas and coach colleagues on gaps.
• Develop and implement care procedures and controls to mitigate risk.
• Resolve inquiries about balances, transactions and payments.
• Prepare reports/presentations on care performance for senior stakeholders.
• Identify industry trends to implement best practices for efficiency.

Skills

Customer service

Mortgage knowledge

Communication

Relationship building

Job description

Barclays UK is seeking a Specialist Customer Care - Intermediary Mortgage Expert. The role blends inbound calls and live webchat to guide mortgage applications from start to finish, resolving policy queries and navigating technical challenges with confidence.

You will build relationships with brokers and solicitors, providing expert advice while maintaining adherence to Barclays values as a hybrid work arrangement with some in-office days.