Interior Plant Maintenance Team Leader

Halmer Recruit; Ledston; Vor Ort; GBP 31.000 - 37.000; Vollzeit

Zusammenfassung

Halmer Recruit is seeking a Maintenance Team Leader based at Leeds HQ to manage three technicians across a region from Birmingham to Newcastle. The role blends practical plant maintenance with office planning, scheduling, reporting and client management.

You will lead by example, ensure high standards of service, and maintain positive client relationships while supporting your team through two days in the office and two to three days on-site each week.

Qualifikationen

• Experience leading a team of technicians.
• Proven record of delivering excellent customer service.
• Full UK driving licence.
• Willing to travel regionally across the Midlands and North East.
• Proficiency with Microsoft Office and field-service management software.

Aufgaben

• Lead, coach and support a team of three maintenance technicians.
• Plan weekly maintenance visits, coordinate client bookings and organise daily schedules.
• Monitor service delivery and arrange cover for technician absence.
• Carry out hands-on maintenance of live and replica planting displays and living walls.
• Provide practical maintenance cover where required.
• Carry out site quality audits and follow up on corrective actions.
• Build professional relationships with clients and respond promptly to concerns.
• Coordinate plant replacements, maintain accurate records and liaise with procurement and suppliers.
• Monitor replacement stock, avoid duplicate ordering and identify opportunities to control costs.
• Escalate site access issues, incomplete work and outstanding replacements.
• Ensure service reports are accurate and completed on time.
• Track team productivity, quality and performance against agreed targets.
• Provide daily and weekly updates to the team and management.

Kenntnisse

Leadership

Customer service

Driving licence

Microsoft Office

Team management

Tools

Field-service management software

Microsoft Office

Jobbeschreibung

The Opportunity

We are recruiting for a Maintenance Team Leader to join an established business providing indoor planting and maintenance services to commercial clients.

Based at Leeds HQ, this is a varied role combining practical plant maintenance with team leadership, service planning and client management. You will manage three technicians across a region extending from Birmingham to Newcastle, with one overnight stay each week.

Your typical week will include two to three days carrying out plant maintenance and two days in the office completing scheduling, reporting and administrative duties.

You will help ensure live and replica planting displays and living walls are maintained to a consistently high standard, while supporting your team and building positive relationships with clients.

We are looking for an organised, approachable and hands-on leader with team management experience and strong customer service skills. Horticultural knowledge or practical experience would be an advantage.

Key Responsibilities

• Lead, coach and support a team of three maintenance technicians
• Plan weekly maintenance visits, coordinate client bookings and organise daily schedules
• Monitor service delivery and arrange cover for technician absence
• Carry out hands-on maintenance of live and replica planting displays and living walls
• Provide practical maintenance cover where required
• Carry out site quality audits and follow up on corrective actions
• Build professional relationships with clients and respond promptly to concerns
• Coordinate plant replacements, maintain accurate records and liaise with procurement and suppliers
• Monitor replacement stock, avoid duplicate ordering and identify opportunities to control costs
• Escalate site access issues, incomplete work and outstanding replacements
• Ensure service reports are accurate and completed on time
• Track team productivity, quality and performance against agreed targets
• Provide daily and weekly updates to the team and management

Requirements

• Previous experience leading or managing a team
• A proven record of delivering excellent customer service
• A full, valid UK driving licence
• Confidence using Microsoft Office and field-service management software
• Strong organisation and the ability to manage competing priorities
• Confident communicating with clients, colleagues and suppliers
• Willing to combine hands-on maintenance with office-based duties
• Comfortable travelling between Birmingham and Newcastle, including one overnight stay per week
• A horticultural knowledge or practical experience would be desirable
• Knowledge of indoor planting products, materials and equipment would be an advantage

Skills & Qualities

• Approachable and supportive leadership style
• Professional and confident when dealing with clients
• Organised, dependable and punctual
• Proactive approach to resolving problems
• Strong attention to detail and commitment to service quality
• Flexible and able to adapt to changing priorities
• Hands-on and willing to support colleagues
• Comfortable taking ownership of team performance

Working Hours

The usual working hours are 7.30am to 4.30pm, with 30 minutes of breaks.

The role combines two to three days of practical maintenance with two days in the office each week. Regular regional travel and one overnight stay per week form part of the position.

Location & Travel

This position is based at Leeds HQ and covers commercial client sites from Birmingham to Newcastle.

You will need to be comfortable travelling across the region and staying away overnight once a week. Travel to London will only be required for training.

What's On Offer

• Circa £34,000 per annum
• Full-time position based at Leeds HQ
• Usual working hours of 7.30am to 4.30pm
• Leadership responsibility for a team of three technicians
• A varied combination of practical plant maintenance and office-based duties
• Opportunity to use and develop your leadership and horticultural skills